Rick Johnson Auto And Tire Unfair & Dishonest N. Ft Myers, Florida

8th of May, 2012 by User224157

Took My Truck there for new cats and o2's and they took 3 days longer to finish then they told me, would not call me back when I asked them to or at all for that matter to say whats going on. 6 days total for me to get it back with check engine light still coming on truck ran like crap wasted gas. They also had the nerve to charge me for an air filter when I just put a K&N in, and replaced my spark plugs with the same ones I just put in there a few days before I brought my truck to the shop with less than 100 miles on them. Took it back they supposedly fixed it again John The Store Manager was unhelpful such a liar every time he says he'll call he doesn't, then when you call it's "Oh I Was Just About To Call You!", then proceeds to give no useful information. All why my truck is still running like crap. So....... I took it to the Cape Coral Location hoping it would surely be better! Told them what happened he said he'd be able to fix it no problem another 3 days get the truck back he says the other store put the wrong o2's in it. Shows me it and it's covered in black soot! Obviously theres some restriction there but he says its good. Drove the truck and it was better for 1 day then same problem. Took it back The Store Manager Said to me and 2 Others in my truck "We are always fixing the bayshore stores f*** ups " his words! Drove my truck said it was like a banana in the tail pipe! WOW really encouraging words! Has my truck and says he thinks he has it fixed but when I ask what he did to it he says "I cant tell you!" He did nothing!!! Caled corporate talked to Donna really unhelpful rude hated every minute of the conversation she says shes sending it to her supervisor. Guess who John from store 8 on Bayshore! Again!!!!
Well you can tell this went nowhere says he's gonna make it right been over a week now hasn't done anything wont put the cats and o2's in that TOYOTA recommended because the o2's they put in didn't function still after changing them 3 to 4 times who knows what they did! John gives me Kevins phone number, Supposedly #2 in this Not Fair And Dishonest Company. He says They will not fix my truck properly and they will not refund my money they say until they get their cats back or they can replace those $106 cheap non functioning magna flows they used with newer $106 cheap magna flows! Can't go anywhere without them , to get them replaced. He cares not that for 5 months and counting My truck has been terrible on gas mileage has had backpressure on the engine from non functioning equipment they installed, and will probably ruin my seals in the engine. Not to mention the lost time not making money because they have my truck in their shop screwing me around! They are still screwing me around even Kevin is screwing me around by saying that it sounds like my engine is bad and is ruining his cats. I cannot believe he even said that! I am shocked and uphauled at the service and lies at this place what a nightmare!

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