I called the company back and told them that we never ordered these products and that the box was still sitting in our storage room. I would happily return it, however, they would not honor that and accused our receptionist of "miss-representing" herself as an authorized buyer for the company. She repeatedly said that it was past the 30 day return policy and that I had to pay the invoice. So when I asked RBS..."so you're telling me that our receptionist called you to order supplies?" RBS responded with..."no, I said your receptionist represented herself as an authorized buyer, we merely asked if she needed supplies"

I know this sounds simple, but these conversations took place over several weeks because I could never get a word in edge wise. I finally told her that if she interrupted again, I would hang up because she would not give me the courtesy to finish my sentence, let alone a conversation. RBS kept interrupting me when I spoke and would tell me that I was giving her inaccurate information. I finally told her that I will either send her product back; a win win for both companies or I can keep her product and not pay RBS. She insists on having our company pay for the invoice. I finally sent BBB of Ohio a complaint...shocking statistics!!