During the installation, they were really difficult to
reach. Then, once the installation
was completed, Ross Refrigeration engaged in extortion to try and get me to pay
them an extra $4000.00 CDN. I had
to phone the Canadian Geothermal Coalition to put a halt to this extortion from
Ralph Ross and Darrin Embree of Ross Refrigeration of Springhill.

The means they tried to use to extort money from me was to
withhold my certification papers for the federal government, because these
documents were worth $6000.00+ CDN, being necessary to apply for a grant given
for retrofitters.

Well, they doctored the papers and finally the CGC had to
threaten to lodge a formal complaint against Ross Refrigeration in order to get
them to release the documents one year too late. That's when I found out how undersized my system was. It barely saves me money in spite of
their claims and I found out that I'm ineligible for the grant (on account of
the small size of the system).
This in spite of what Ralph Ross and Darren Embree had assured me: that the system they were installing
was legit.

Lies, undersizing, doctoring of documents and extortion
that's how Ralph Ross and Darrin Embree in Springhill Nova Scotia do their dirty
business!