Protect America

Protect America Threatens Customer & Takes Your Money! Visalia, California

12th of Jul, 2011 by User430830

I purchased a Home Alarm Wireless System about a year ago through this company. I phoned Protect American, Inc. twice in regards to cancelling my service since I will not be residing at this address anymore nor will I have a need for it. They told me I signed up for a 3 year contract and that I have approximately 2 years left until my contract expires. There is no indication on there giving options for early cancellation except to pay the remaining fees for the months I have to cover. There isn't even a reasonable cancellation fee offered. Since the monthly fee for this service is $39.95/mo automatic withdraw, I will have to pay about $950.00 just to clear my name otherwise collection agencies will come after me. I am more than willing to ship back the equipment but I am being threatened my credit will be jeopardized and a collection agency will go after the funds. I will have to pay for a service I am no longer using. In fact, I have not been using it and they are insisting payment. The last time I phoned Protect America was yesterday morning on July 12. I phoned them a week earlier prior to that. They kept stating there was no way to terminate the contract unless I pay all the upfront fees for the remainder of my 2 years. I currently live in Visalia, CA 93277. The company will not lose out on my absence but I will be inconvenienced gravely. I am shocked at the level of customer service inadequacy this company has. This is considered unethical practices. Moreover, when I tried to modify my services about 8 months ago, they tried charging me again. It was inconsistent because someone from customer service will tell me one moment I will have to pay $150 to trade in my motion detector for a glass break detector. When I spoke to someone else, they told me it would be free. I will insist to consumers to be weary about doing business with Protect America in the future if this issue is not resolved.

Track this Report 0 Comment | Post a Comment