Aire Care Soultions Promised to arrive still waiting over six hours later Palm Beach, Florida

21st of Sep, 2011 by User639801

Saw this ad in the coupon Clipper Magazine. It looked like a good deal - even advertised #1 is customer satisfaction -- so I trusted their advertisement. I called and asked about the advertised 79 dollar package. I also asked them if it was a problem for them to provide a copy of their business license, workman's comp insurance and liability insurance, of course the customer rep indicated there would be no problem. I frequently travel with my job and currently I'm on call so when booking my appointment I once again indicated that the condo association needed the ydocuments - again no problem. My appointment was for the next dau 8 - 12 window. At 11:45 the technition called indicated he was going to be late (do you really think that was the first time he knew he would not make the reservation time?) I told him I was waiting since 8 in the morning and a call would have been greatly appreciated - he then told me he would be there in five minutes. Over 45 min later I called and told the office no one was here. Low and behold the company had not secured the paper work and was not allowed access - now 12:50. Several phonecalls and working with three different people at the office - (trying to get a supervisior involved was of no help) the paperwork was finally at the condo office and the technition had no left the property. I called the office once again (by now I had called at least eight to ten times) and was told someone would be at my condo at 2:00 pm. Guess what at 2:45 no one had showed up and I left to do my errands for the day. Don't ever use these people, I did some after the fact internet complaint research and wouldn't you know --- the same poor customer service and poor service -- do your self a favor use someone else. Your time is not worth saving twenty dollars!! Not even a appology from the company - I hope they go out of business!!!!

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