POS Transactions

delivery of product not ordered

17th of Feb, 2012 by LCarlson

This company had someone call us to inform us that we had a parcel waiting to be shipped to us. The first time they called, they spoke to an employee who told them that the only people that were authorized to release this order were either myself (manager) or the owner. She (our employee) gave her the names of the two people and offered to transfer to one of us, the person on the phone said she would call back. They called a day later and talked to another employee, who has only been with us for a very short period of time, and told him that she was calling to inform him that there was a shipment waiting to be released. He (our employee) informed her that he didn't know what she was talking about. She assured him that it was a regular stocking order of ours and that she was just informing him about it. He told her that was fine and they ended the conversation. Now, understand, that in our business, we receive several shipments every day so it would not be overly unusual to have a regular stocking order sent to us. We have never had a shipment from this company, nor have we ever ordered from them. When this order showed up, I called the company to complain and was informed that if we didn't pay for it they would take us to court. The woman I spoke to was incredibly rude and refused to let me speak to her supervisor at all, even though I asked more than 3 times. When we checked online, we cannot find any information about this company to suggest that it is even legitimate. I sent them an official fax to inform them that we are refusing their product and giving them a time limit to have it picked up.

Track this Report 0 Comment | Post a Comment