Pingo.com Scam

Pingo.com Scam Pingo.com Scam Austin, Texas

18th of Sep, 2011 by User553761

My CC was charged $20 and balance showed $30
with a $10 signup bonus, inside website no good information on how to call, account was my phone number plus PIN, I could not call after talking to 10 customer service representatives and a manager, my account was not working, nor was I provided another calling card number to call my country, i wasted 2 hours calling and no success, they never helped ,me and this is a complete SCAM, stay away...

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2714 days ago by Pingo

ATTENTION READERS

We are sorry for the unusual experience that this customer may have encountered years ago. Let us help clarify a few points mentioned for others that may be reading this:

1. 95% Customer Retention Rate

Your concerns will be heard & addressed internally to improve the process so that we can continue to strive to maintain a 95% customer retention rate.

Pingo also has a dedicated US multi-lingual customer service team available 7 days a week for 14 hours a day.

2. 100% CALL QUALITY GUARANTEE

Pingo does value customer’s feedback to improve destinations called worldwide. In fact we guarantee it to ensure your calls connect with ease.

Rest assured that the phone service is legit with exceptional customer service. Since Pingo is a service of iBasis a KPN company which delivers over 2.0 billion minutes of International calls a month. The iBasis network is your assurance of superior quality and reliability—in addition to the most competitive rates out there!

We hope you’ll reach out to our dedicated customer service team to address any concerns you may have to give us a fair chance to ensure your complete satisfaction.

- Pingo Customer Service