PepBoys Auto

PepBoys Auto - New Parts Switched - Paid For Munroe Shocks, Got KYB Tallahassee, Fl , Florida

28th of Jun, 2011 by User323118

I went to PepBoys Auto in Tallahassee, Fl, April 19, 2010. I asked them to replace the rear shocks with Monroe Shocks. On approximately May 8, 2011 I experienced noise from the left rear area and took it to Big Ten Tires where I saw that the shocks I had on my car were KYB, not Monroe. I have the bill of sale on shocks from Pepboys that is dated 4/129/2010 that reflects that I paid for Monroe Shocks. I immediatedly went to Pepboys and told them I had dicovered the different brand and that I wanted them to fix the problem. The service manager that day told me they were indeed not Monroe shocks but they were a 'sister' company and they were the same shocks. He said they do that with other parts as well and he actually offered to show me a supply shelf where they had other parts that were from a 'sister' company. That was enough to back me off for a while until I researched it. After getting back from vacation, I took my vehicle to Suntires in Tallahassee today ( JUne 29, 2011) where they removed the KYB shocks and put on Monroe Shocks as requested. I also recieved a written witness statement from Suntire that the shocks they took off my car were KYB. The assistant manager at Suntire told me he didnt think KYB was a 'sister' company to Munroe. He then called his part supplier to confirm and the part supplier told him absolutely not. My specific compaint was that I bought and paid for Munroe Shocks and did not recieve Monroe Shocks. And, Pepboys refused to fix the problem and instead offered me a flimsy sister company excuse. I believe this is a deceptive practice, if not criminal. I would advise people avoid Pepboys, at least in Tallahassee. I am in the process of filing a claim in small claims court in Leon County Florida and will also write a letter to the State Attorney in the event there are other complaints like this on file.

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