| Pep Boys |
| Pep Boys Thinks people are stupid - nothing but lies Lancaster, Pennsylvania |
| 13th of Jun, 2011 by User598275 |
| I brought my car in the shop on Thursday 6/9/11 to have it looked at. The coolant light was on and the temperature was overheating. They explained to me that the water pump and thermostat needed replacing and that was fine. From Thursday afternoon until Saturday afternoon, car still was not done. By the time they called to let me know the car was done, it was explained to me that, 1. They had to replace the water pump twice because the first replacement part was defective, and 2. They also had to replace a part in my car that didn't need replacing because it was removed and broken by one of the mechanics. Ok, things happen. Cost of repair $400+. I get the car home and, 1. My check engine light is on which was not a problem before I brought the car in, 2. There is a terrible buzzing sound coming from the engine, 3. The car "jumps" every time it is put into gear and while driving on the road so bad that I keep thinking I'm breaking something by putting it into gear. Now the car rides so bad, I'm afraid to drive it, let alone have my 18 year old daughter drive it to work too. I had NONE of these problems before bringing it into Pep Boys. So I bring it in Monday morning to get it checked and question why I am all of a sudden having all these problems with the car. Spoke to a salesman, he stated that NOW my "air sensor" went bad and that needs to be replaced. Ok, but why is my car running so bad AFTER I get it fixed for another reason at Pep Boys?? And this is the THIRD time this has happened. The FIRST time, I had my car towed to the shop because it stopped running and wouldn't turn over. They charged my $600+ to "reset" my antitheft system, and the next day the car did the same thing. I had to take it to another shop, who in turn charged me $80 to fix it and I haven't had the problem since. The SECOND time, I take my car in to get serviced (around Oct 2010), paid for about $980 worth of work on my car and the very next day, I'm driving down the highway and my battery light comes on, my check engine light comes on and the car practically stops in the middle of the highway! When I took the car in after almost crying because I was so afraid to drive the car, they gave me the same story; a part suddenly goes bad right after it gets fixed for another reason that they were unable to find the first time. I asked them to tell me EVERYTHING that is wrong with it so that I can get everything fixed on the car at one time. When this occurred, the district manager stepped and saw something was not right about this situation and told me to bring the car back to get if fixed properly, free of charge. Now this is happening again to the point where my car is practically undriveable and now I'm thinking about calling an attorney about this and reporting the bad business practices of this shop to everyone I can including the media. And just for the record, I have had my car fixed at other shops and have NEVER had this problem with anyone else. This situation is risking the lives of me and my children and I really don't appreciate this since I've been a loyal customer. I'm sorry, but as of now, as a single, black female, I'm beginning to take this personal. (Just for the record, it's not the customer service because everyone has been exceptionally nice) |
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