| PC Care |
| PC Care 247 dell-support.pccare247.com.au Misleading, inciting panic, verbally asking security details for credit card. Internet |
| 17th of Jun, 2011 by User260405 |
| For basic details on PC Care 247 (as a scammy service) scroll to final paragraph. My computer was crashing and behaving strangely. I googled 'dell support' and called this company after viewing a very misleading link that appears at the top of the google search page (dell-support.pccare247.com.au). I spoke with PC Care 247 employee ?Kavita Verma - I do not know if I can verify this name. At the beginning of the conversation I asked ?Kavita if the number I had called was the online support service offered by Dell for their customers. She told me it was. I have now discovered that PC Care 247 is not affiliated with Dell in any direct service relation. ?Kavita asked for my Dell computers service tag and my name. This further implied the false message that PC Care 247 was some official service provider for Dell this is not the case. After remotely inspecting my computer, ?Kavita stirred a great deal of panic in me. Telling me that my computer had over 1000s viral infections and a hacker file present. Through a remote sharing system she showed me the apparent hacker file ?csrss.exe which she asked me to google whilst on the phone with her. Google links tell you that ?csrss.exe can be a Trojan file unless located in the folder C:\Windows\System32. In the panic of it all I paid no attention to the latter detail (that it can be a harmless and genuine windows system file). At this point ?Kavita said I needed to upgrade my service subscription so more advanced technicians could work on this very threatening problem and save my computer and security. I agreed to the purchase. I entered the details of my my fathers AMEX card (with his permission) online to purchase a service upgrade. Suspiciously the security number would not fit in the online box. ?Kavita told me I could provide it verbally over the phone. I should not have done this and my father has observed an unrecognisable billing of $15 from the name ?David Keeping. The card has been cancelled. I suspect his credit card information has been used illegally and if the card had not been cancelled would continue to be charged in small inconspicuous amounts. Having upgraded my warranty (a warranty that I never originally had with PC Care 247, but was falsly told I did) I was able to talk with ?more qualified technicians that would be able to fix my computer. An ?Amar Mishra worked on my computer through remote screensharing for about an hour and said the problems were fixed. He contradicted ?Kavita in saying that there were 2 viral file when I asked about hackers and the thousands of viral files (mentioned by Kavita) he could not confirm this. Soon after he ?fixed my computer it crashed again, displaying identical behaviour that initiated my concern. For seven hours in total, over the past two days I have been engaged with PC Care 247 staff, trying to fix the problem. It is obvious that they are not qualified and do not have the skill set to fix my computer. Over the sessions they became increasingly despondent and now will not answer my calls. There is now no service at all, anytime, from the (dodgy) 24x7 service I have paid for. In my belief that PC Care 247 are fraudulent I do not want them to ever access my computer again. I am concerned that they have installed suspicious software on my computer and we be having this inspected by the proper Dell service. To cut a long story short, PC Care 247 lied about who they were, mislead me into thinking my computer was under serious threat, failed to fix the problems I described, and I suspect have used my fathers credit card details inappropriately and without our knowledge. I feel that it is very risky for anyone to get involved with the company. |
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| My story is identical to 260405 apart from the fact that I actually rang a 1800 PCCare247 number only today and was told I had reached Dell Technical Support. I have paid out $1350 for a 3 years cover on my 4 computers, but after spending nearly 2 full days on the phone, we still have the same problem. I would just like to be able to do something about it. I think I will try and contact Dell again. |
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