| Omnitech Support |
| Omnitech Support -- Total Incompetence and scam Artists Internet |
| 11th of Jan, 2011 by User589702 |
These people are completely incompetent! After working with them for almost 24 hours continuously, my computer is worse off than when I started with them. Putting aside the fact that almost no one therespeaks English as a first language and therefore is VERY hard to understand over the phone, they simply don't know what they are doing. In attempting to fix one issue they caused several others with my computer. In addition, every time I called them, I waited at least one hour (once I waited for over 2 hours) to be connected to a technician. Each time I called, I got a different person answering the phone anda different technician to work on my computer. They feel thatsimply repeating "I'm sorry for the inconvenience" is a substitute for fixing the problem. I demanded my money back but of course, they will only refund a portion due to acancellation fee, etc. -- which is also a complete ripoff. Microsoft Companyshould know that they are screwing up more than they are fixing with MS software. I really think they should be put out of business for continuing to ripoff the public!
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| I completely agree with the above review. I can't believe Sony recommended this group for support. My computer screen blanks out when I boot up after they worked on it. Now I can't get them on the phone or on-line. Don't use these BOZOS |
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| I just had the same problem with having them help with Outlook PST. Two hours on the phone and nothing was done! I spent a lot of time looking at a cursor that wasn't moving! Same"Sorry for the inconvenience" messages. I suggested kicking it up to the next tech level or giving me an incident no. so I could do later (with perhaps a Tech assistant who wasn't so slow and dumb). Response was "Let me keep working on it". Of course the cursor just sat there (remote desktop). Tried to call customer support - a joke. Got the offshore tech site who said "what company do you need CS for? Told them and was put on hold long enought to make he hang up (and cancel payment, BTW). Save your time an money; these guys aren't real. |
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| I contacted Omnitech Support in May. They fixed a minor problem but I still had numerous problem. I called them back a number of times. I also got people that you couldn't understand because they didn't speak English very well. I was told a number of times that I would receive a credit. I called atleast a dozen times, where I had to wait atleast an hour each time and the credit was never issued. I had to completely restore my computer myself. The 13th, I spoke with a rep who I couldn't understand, he gave me a supervisor, who I also could not understand very well. He was very nasty to me on the phone. Told me the initial problem WAS solved and I would NOT receive a credit. Unfortunately, during one of the conversation, I was told I would have to remove the flag off of my credit card before I was issued a credit. I did this, No credit was issued. Now my credit card company will not put the flag back on, because once I took the flag off, payment was made. Now I'm totally frustrated. DO NOT ever use Omnitech Support. Not only do they not speak English clearly. But they do not correct the problem. And they put the screws to you for complaining. I am going to the BBB Now. |
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| I paid the fee and sat and waited for a senior tech to come online to fix my computer. Finally, someone did and typed a message that I had ended the session. I am calling my credit card company to report them and stop payment. |
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SUBMITTED: Friday, January 21, 2011
This customer contacted us with an issue that she was unable to read emails due to an Outlook PST error on January 6th 2011. Our technician worked on the issue and resolved the issue for which we got a confirmation of the issue resolution from the customer. We had also installed the help Icon where the customer could contact us 24/7.
Below is the confirmation from the customer:
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7:33 AM FIXNOW- Tech 7: Is there anything else that I can assist you with?
7:34 AM Jane: not now, since the outlook was fixed (THANKS so much) but how will I know when the optimization is scheduled?
7:34 AM FIXNOW- Tech 7: Jane, please do not worry you will receive an e-mail. Is that okay with you?
7:35 AM Jane: it would be good if it could be done overnight my time -- NY EST.
7:35 AM FIXNOW- Tech 7: Sure as you wish.
7:35 AM Jane: ok -- and if I need to contact "you", do I just double click on the icon you put on my desktop?
7:35 AM FIXNOW- Tech 7: Yes, you are correct, Jane
7:36 AM Jane: ok
7:36 AM Jane: so how do we disconnect?
7:36 AM FIXNOW- Tech 7: Thank you for contacting OmniTech Support.
7:37 AM FIXNOW- Tech 7: Have a great evening.
7:37 AM Jane: thank you
7:37 AM Jane: you too
7:37 AM FIXNOW- Tech 7: Happy New Year.
7:37 AM Jane: same to you
7:37 AM FIXNOW- Tech 7: Bye.
7:37 AM Jane: bye
7:37 AM FIXNOW- Tech 7: Please close the browser to get disconnected.
7:38 AM The customer ended the session.
Five days later, on Jan 11, 2011, the customer came to with another issue: Her computer was now infected with malware that purports to be an Antivirus solution that will clean the infected computer . While working on the issue chat will get disconnected after rebooting the computer. The customer is supposed to immediately come back in on a chat, so we can see if the issue is resolved. She didn’t. Later, on the same day the customer asked for refund, as issue was, as yet, unresolved. We did nothing to her computer that caused her problems. It appears she did. This fake anti-virus is severe malware usually acquired by downloading a supposed “update” to Java from a fake and malicious website. It takes a lot of work to clean it, but we would have stayed with it until that was done. As our average speed to answer a call is under 45 seconds, we are baffled as to why she said she was on hold for one or two hours. That is simply not the case. She also had a chat icon on her desktop that would immediately take her to us in a chat.
On the same day we performed the optimization on the customer’s computer. After the optimization was completed, the next day customer mailed us saying that she is happy with our service and checked as to when we would be doing the next maintenance. A reply was sent to the customer saying that we would inform hervia email before doing the next maintenance.
As we had successfully resolved the initial issue and performed maintenance, the customer was sent an email informing her that we will refund $115.04 after deducting $34.95 for initial issue resolution and for the maintenance we had performed, but customer emailed us and wanted a full refund.
Though our technicians had worked on the issue for several hours, resolved the issue and customer stated she was happy, we have refunded the entire amount of $149.99 paid by the customer on January 14th as is mentioned below in the transaction details:
Transaction Approved:
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Auth Code: 209768207
Ref #:209758184
The status of refund has been intimated to the customer by calling and by sending mail on the same day. |
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