They claimed I signed for these parts. When questioned about which carrier they used they responded with UPS at first. I called UPS and found out they had not delivered anything to me from this company. When I called back, Oem parts told me that a company called ontrac had delivered the parts. The biggest problem with all of this is that I am a paraplegic (on bed rest) and I can not get the door very easily. I have not received a package from this company. This company Ontrac does not appear to be in business in California. I do not own the make and model of car the part is for. They also did not have the V code from the card they charged. Be aware that this company is going to rip you off.