Nuance ,Dragon software, Request on return of Dragon will drag on, and on, and... Andover, Massachusetts

1st of Jan, 2012 by User815072

Good luck doing business with this company. I purchased Dragon for my grandson, but he didn't want it. I hadn't even opened the shipping package. I went to their website for information on returns. There is only one phone number at their site, no matter what dept you want. For customer service it says, "For help with Product/Sales Inquiries, Activation, Licensing, Registration and Returns, call to speak with a Customer Service advisor." So I clicked on the customer service link. There is Nothing there to describe how to make a return. So I called the headquarters number, eventually reached a human who gave me the phone number for returns (800-654-1187). When I called, the rep asked for my account number. I read every number that was on the address label (delivery number, reference number). She said no, it would have 16 digits. I said "forget it, I'll pay the return postage myself." Then it occurred to me perhaps she had meant my credit card number. A few days later I called back on their main number. I called repeatedly for a week and nobody answered at any of the departments, and nobody responded to my voice mail. So I tried again--the voice activated "operator" could not understand what department I wanted. I finally got customer service. This time I was asked for the "order number." I'm sitting there with my credit card in front of me and of course the package was in the car. So I asked for their direct customer service number and called back. She looked up my order by my email address which I guess she could have done in the first place. She said she would send me instructions on how to return the product. She gave me the address: Hewlett Packard, ATTN SPS-RMA Department, 165 Dascomb Road, Andover, MA01810 but I'm going to wait for written instructions and I'm going to make them sign for it. BTW, it's hard to understand the reps' accents. For tech support, go to: Nuance.JustAnswer.com/Dragon. Haven't used it, but good luck with that.

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