At
issue is their offer of a $20 rebate for purchasing a copy of Parallels Desktop
5 for Mac. I purchased two copies online through Amazon.com and had been
expecting my two rebate checks for $20 each. When I went online to check the
progress of the rebates I found they had denied my second rebate.

Since
the initial rebate page said that Rebate 1089882 was labeled Duplicate
Approved, I assumed all was well. However, clicking on that link produced the
disturbing message,"Your rebate has been marked as duplicate
and will not be paid. Rebates are limited to one per household per offer." This
led me to go online to a chat session with Rogelio.

He was simply dismissive of my attempt to obtain an explanation of
why my second $20 rebate would not be paid. I heartily agree with him that, if
you have a policy of one rebate per household, "That should be indicated.
. ." However, there is no such policy stated anywhere on the Web site nor on the rebate application forms.

If
one rebate per household "has been one of our rules," but it is not
stated anywhere in either the online information nor on all the forms they require be submitted to qualify for the rebates, one can hardly expect
customers to be aware of it.

Since
I assume the President of Nova Development was unaware of the discrepancy between their published policy and
the arbitrary implementation of it by their employees, I wrote to the President requesting his assistance in facilitating the processing of my second $20 rebate. That was November 10, 2010. I have yet to hear from him.