NorthStar Nutritionals

NorthStar Nutritionals Phoenix ll Fulfillment Center Return of Product and Request for Refund Lincoln Park, New Jersey

12th of Sep, 2011 by User225271

I ordered Synerflex and Arthripain on the SmartShip Program. I called and cancelled on August 3, 2011 and returned for refund on 8/10/11 $139.00 of product. I sent return receipt requested and received on 8/16 the green Return Receipt. On 8/22 I called and asked when the refund would be credited back to my account and was told it would 21 days for a refund (which would be September 14, 2011). Called on 9/13 and customer service told me they had no record of issuance of a refund and would send a request for refund. It would be about 24-48 hours to process and then would take 5-7 business days for refund. This makes a total of an additional 9 business days (which would be approximately September 26, 2011) before I will receive a refund. Since I returned the product on August 10, 2011, it will be a total of almost 30+days before I can receive a refund which is not in my opinion very customer service oriented business and not acceptable in my opinion. For this reason, I will not order anything else from this company.

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Comments

3723 days ago by TravisWhitworth

To our valued customer,

My name is Travis and I work with NorthStar Nutritionals. We are very sorry this was your experience with us. We never wish to cause you any inconvenience should you decide to return a product for a refund. From what I see here it seems that we could have communicated things a lot better especially regarding the time frames. In any case we are interested in your feedback on how we could have made this experience easier for you. You can contact me directly at 443-353-4030 Monday-Friday from 11:30am-8pm EST.