Paul,

I forwarded your email to Brett, he replied to me that we
need the proof of purchase from you to warranty this frame. I am trying
to give you the best customer service I can and I do believe that I am doing
just that. We have conditions to our warranty process and one of those
conditions is that you need to provide a proof of purchase. You can find
that information on page 11 of our Niner Owners Handbook which I have attached
to this email. I am sorry if you feel that you are not being treated
unfairly but my hands are tied on this. I cannot start a warranty without
valid proof of purchase.

Thank you,

Eric

On Tue, Dec 14, 2010 at 2:52 PM, Paul Abel < >
wrote:

Eric, see below pictures of bike in
addition to serial number info. As I informed you on the phone I received bike
as a gift and DO NOT have receipt.

You confirmed that the bike serial
number indicates that the bike was manufactured in 2007. In addition you
mentioned that the frame design shown below was a bad design.

When I mentioned that I would post the
images below on mtbr, your response was go ahead, others have already
posted.

I pasted below a caption from your
facebook page.

Words are one thing, actions are
another!

Company Overview:

Niner Bikes wants to change the way you
think of a mountain bike. We want to change the way you think of how a business
should be run. We want to increase your
expectations of what customer service is. Change the world? Maybe that's
a bit too lofty for a bike company, but we want to change your world.