New Vitality

New Vitality Sent products not ordered, reneged on agreement Farmingdale, New York

25th of Aug, 2011 by User521962

The product this company produces to reduce or eliminate dark circles under eyes is 100% ineffective. I called and asked them to send no further shipments after the free trial, and the request was ignored, and another shipment was sent.
After calling customer service the rep. would not take no for an answer, and insisted i keep the product and continue to give it time. Reluctanly, I did. he promised an extension of the trial period, with a full refund if not completely satisfied.
After this extension there continued to be no results whatsoever. I called customer service asking for my refund, and was given some -double speak about how that would not be possible.
Stay away from this scam. Free trial offers for worthless products can be very costly.

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Comments

4872 days ago by [email protected]

To User521962,

I am deeply concerned over your unfortunate comments; we have a very large customer base and when things like this happen it often makes us wonder how it did and what can be done to resolve the situation. To assure quality for our Sales and our Customer Service Representatives we do record our telephone conversations in order to find any fault if any on our offerings.

We do not automatically apply a charge and shipment to your credit card after the first order has shipped, that will only happen if you desire to get a discount on future orders by signing up for our "Super Saver Program". I would like to get your order information to research your problem and try and both satisfy you as a customer and possibly learn if there was any fault on our representative side by listening to the calls when they came into our center. We value you as a customer and never want you to have any dissatisfaction. Please call our Customer Service Department and speak with our department manager Marques, that phone number is 1-800-943-6465 and his extension is 1236. I promise that we will do everything possible to make you a happy customer.

Thank you.
Customer Service
Farmingdale New York
United States