| New Vitality |
| New Vitality sent product without my permission taken money out my checking for a product before the product reached me Internet, Internet |
| 25th of Aug, 2011 by User875520 |
I called to do a cancellation before the 30 days were up for my trial. I felt that the product was doing nothing for me. In the process I found out that had taken $40 out of my bank account. Sadly enough this money was taken before I even received a product. Sadly enough I didn't even order the product. I fully understand how their scam works. They tell the customer over the phone that they have 30 days to try product and if not satisfied they can cancel before the 30 days and will not be billed. Now that is fair and how it is suppose work. What I found is that was not the case with New Vitality. What I found was that they take money out of a person’s account before the 30 days before the customer has a chance to cancel and send
another shipment without the customers permission by assuming that they will not cancel I guess. In my case after three or more calls speaking to different customer service agents I was told that I will be receiving a postage paid label and I will be refunded my money back into my account. I see this as false advertisement. They have no right to send the shipment before the 30 day agreement much less take out money from the persons account. One of the reasons they have know right is because the customer loses $5. 99,
that they will keep because they shipped out the product even if you did not order it. By the way you will be lucky if you get any of your money back. In my case I raised so much sand they said they will return some of my money but keep
the shipping and handling it is not the customers fault when they shipped without permission and should not be the customers fault due to the fact it was done before the 30 day trial period and without the customer’s permission. I will show and prove that by doing so they gain a substantial profit. If 1000 people are caught in this catch 22 New Vitality stand to profit $5990 tax free. While the one customer is out of only $5.99 on a large scale they make money on
an illegal or false advertisement telling people/customer that they have 30 days to try the product. A true presentation to a customer would be to inform that customer they will be billed before the 30 days of a trail offer and that they would get only some of there money back minus shipping and handling if they don't accept the product. That was never said and I am not the only customer unhappy with this. What remains to be seen is how long will it take to get my money back? This is an inconvenience when scammer pull this. This can't be allowed to continue without notice. Still in all I must thank them for deciding to send the postage free shipping label because I would have been out of even more money that the $5.99 shipping fee you are charging me. If you that have been victimized by New Vitality and want to put them out of business.
Here is what we must do. First e-mail stating your interest in stopping them.
Next we will contact as a group dateline and other sources that will bring this to light. |
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To Maxwell,
I am deeply concerned over your unfortunate comments; we have a very large customer base and when things like this happen it often makes us wonder how it did and what can be done to resolve the situation. To assure quality for our Sales and our Customer Service Representatives we do record our telephone conversations in order to find any fault if any on our offerings.
We do not automatically apply a charge and shipment to your credit card after the first order has shipped, that will only happen if you desire to get a discount on future orders by signing up for our "Super Saver Program". I would like to get your order information to research your problem and try and both satisfy you as a customer and possibly learn if there was any fault on our representative side by listening to the calls when they came into our center. We value you as a customer and never want you to have any dissatisfaction. Please call our Customer Service Department and speak with our department manager Marques, that phone number is 1-800-943-6465 and his extension is 1236. I promise that we will do everything possible to make you a happy customer.
Thank you.
Customer Service
Farmingdale New York
United States |
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