New Vitality

New Vitality Ageless Male When you place an order with New Vitality they instantly place your account into

19th of Sep, 2011 by User616787

I placed an order with New Vitality for Ageless Male. I did not know that they instantly placed my account on auto order for future supplements. They assumed that I would want more of their product and they would debit my account on a monthly basis. They place ALL orders on auto order with the expectation of debiting your account the following month. This was never made aware to me when I placed the order, and there is no option for auto ordering when you place the order. The most maddening thing about this experience is when I called customer service, I received an answering machine telling me to leave a message and a customer service representative would return my call...of course they never did. When I did get someone on the phone he refused to cancel the auto order (future debits from my bank account) and told me that I should think about it and call them back. When I told them that they needed to cancel the auto order now! He replied by telling me that they would set me up on a three month program where I would get the savings for three months and at the end of three months they could cancel the autodebit. I told them that I did not want to do this, and then the representative proceeded to hang up the phone. I barely prevented him from hanging up, and after another lame rebuttal he told me that he would cancel the autodebit, but he could not provide confirmation...we shall see. since this has happened I have done some research on this company and this is standard practice. I would advise against ordering anything with this company, it makes me very nervous that they now have my account information. The customer service agent was also very hostile and thug like through out the call.

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