netSpend PREMIER I asked 5 people to talk to a supervisor and they all won't let me and they won't unblock my account for me. Austin, Texas

14th of Feb, 2013 by User704211

I have got my netspend prepaid card on a friend 2/8/2013. I called the netspend and they told me that my account has been blocked and I have to wait til it get's unblocked. I called on Tuesday 2/12/2013 and the netspend people told me to fax a copy of my Social Security card, state ID, and copies of my W2's. I faxed all that information on Wednesday 2/13/2013. I called on Wednesday and one person told me it would take 24 hours. I called Thursday 2/14/2013 and another person told me it takes 48 hours. Today, Friday, 2/15/2013 has called many times, talked to 8 people, 7 of the people told me that my information has been recieved and my account can be unblocked and that they were going to transfer me to the fraud department. The fraud department told me that I have to re fax all my information and wait 2 more business days. I asked to talk to a supervisor to 5 of the workers that I had talked to and they would not let me talk to a supervisor. I have no fax machine and I don't have a car to drive to go to a fax machine. With all of this and not talking to ANY American's, I feel like my identity is going to be stolen.

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