Netmagic Technologies

Netmagic Technologies netmagics.com - Poor Web Hosting Uptime & Refusal to Refund Money Kozhikode, Other

30th of Jun, 2011 by User805350

I was looking towards growing my business and the ability to create reseller accounts, when I came across Netmagic Technologies. I signed up for their 10 Gb Linux Master Reseller account on a Monthly Basis in December 2010. After a month of good service, I decided to commit for 1 year at Rs 3500 ($70). Then the problems started. Every few days, my sites would be down and I would get complaints from clients saying their sites wouldn't load. I would write to their support department, and within a few minutes, the issue would be fixed. In the course of about 7 Months now that I had hosted with them, this issue happened at least once a week. Once, there was even an issue where they had an error in their billing system. Imagine your clients calling up asking why their sites were displaying "Account Suspended" ! In May, the decided to move my accounts to a different server.. I thought the problems would be eliminated now. But again, the same downtime issues continue. I wrote to them asking for a refund, and the pointed my towards their 30-day refund policy. Tell me, if a customer commits for a year, and the host starts causing trouble after the first 30 days, what good is a 30 day money back guarantee. Till the end they refused to refund my money maintaining that their service was working "now". Finally, I ended up moving to a new host...

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