Net10

Net10 Net10 Wireless Poor Customer Service, Loves to Give Runaround, Sends bad SIM Cards; Denies Wrongdoing Miami, Florida

30th of Jun, 2011 by User322931

I want to let Net10 know that I was not able to get the unregistered SIM card issue resolved with my phone. This is due to the incompetence of Net10s customer support, most of them who can barely speak English. I refuse to pay for Net10s company's mistakes and keep being given the runaround. I have spent a grand total of two and one half hours over
several days trying to get this resolved. Net10s company has only made the problem worse with inconveniencing me and wasting my time with its inaction. I have been cheated out of thirty dollars from Net10s website's error of putting
the minutes onto a phone that I no longer have. Sending me a defective SIM card only made me more dissatisfied over Net10s company's blatant stupidity. Then, Net10s inefficacious "customer service" who probably doesn't understand
English fluently enough to help me doesn't know what is wrong and tries ineffective solutions which angers me, the customer (or I should say former customer) more. Then to say it will only take three minutes for the next hour
or so only worsens things. In closing, Net10 have lost a customer due to Net10s company's customer disservice and incompetence. I refuse to pay for Net10s company's mistakes. I will also discourage anyone else from purchasing Net10s
products and services, and I am certain Net10s competitors will provide better services to me. ----

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Comments

4877 days ago by Lusby

Net 10 customer service is an oxymoron. The reps are taught to be polite with please and thank you, but are not able to handle any problems. When you call, any issue takes 45 to 90 minutes to resolve, which simply means being passed on to another dept for further action or investigation. Net 10 has committed fraud by billing customers and not providing service. A resolution was supposed to be done within 24 hours and after 80 hours nothing has happened, When you call with a "ticket" number, it makes no difference because you must start over again. Trying to speak to a manager is a joke. Where is the FCC and the consumer agencies?