Neat Works

Neat Works Neat Reciepts, No Technical Support for their custom software. Lost 18 months of Data Philadelphia,, Pennsylvania

1st of Dec, 2010 by User188224

This company's program Neat Receipts is a great idea made by a poor company. We had 18 months of records entering the receipts on this system. The hardrive crashed but their data was recovered and accessable on the old drive. However when we transfered to the new hardrive we updated the software and we could no longer open the program causing us to loose the information that we just entered forever and waisting our time.

We thought no big deal we can simply contact thier tech support like most companies and they can tell us what to do to get everything up and going and we would be back to work in no time. So we went to the help that directed us to thier website and looked on the website and tried to find the answer to the problem and most answers they had for the problems listed we user error related issues. Im sorry, but I do know enough about a computer to know the software not opening is not a user error. They did not have any answers for the software it self not working properly.

We tried thier live chat to chat with a service rep and we found that they discontinued the service. We tried to call and we were instructed to go to their website. We went through every option on the phone system and the only one that actually got us to a person was the sales option.

We had to scrap two scanners at a cost of over $600.00 plus the man power to enter the data was over $3000.00 dollars. This product is now available through Staples Stores DON't BUY IT!!

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