national express moving Adam Gave us a guaranteed amount for our move from West Virginia to Wisconsin. Added on almost an additional $1,000 atlanta,

2nd of Jul, 2012 by User179170

We were moving my daughter and grandchildren from Charleston, West Virginia to Denmark, Wisconsin. The company was supposed to be there on June 18th, but didn't get there until June 19th. My wife did an inventory check-list of all the furniture over the phone with a woman named Sandra. The quote was for just over $1,600, and the paperwork stated the price was guaranteed. The day of the move they said we had more than the original quote. We tried to work with Sandra, but she said we would have to deal with a guy named Adam. We were not happy with the new cost of the move, and he hung up on my wife. They were going to deliver on July 2nd, but we called to negotiate on the price which was changed to just under $2,500. Again, we contacted Adam and he got angry and hung up the phone again. I finally talked to him and said we would accept delivery if he would give us the original quote. He would not, so I told him to keep the stuff and sell it. We felt we were not treated with any respect, and were being ripped-off. We contacted the Better Business Bureau in Atlanta to file a complaint, and also contacted the police. I know they will put my daughters belongings in storage and try to charge us a daily storage charge. We also tried to contact Sandra again, but they told us she didn't work there anymore. That's a lie, because my daughter emailed her on July 3rd about a move, and she repsonded that she would be glad to help. These people lie and cheat. We will be contacting the BBB again, and will be talking to a lawyer. Stay away from this company before they try to rip you off too.

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