| National Auto Division |
| National Auto Division American Auto Shield telemarketing scam Howell, New Jersey |
| 1st of May, 2011 by User596326 |
| This company called my home phone and asked for my 18 yo son by name. They then proceeded to pressure him into buying an extended warranty on what turned out to be my car. He wasn't even sure what he bought as he told me "mom I think I accidently insured your car". I called the company to have the warranty cancelled and his money refunded ($450) and they tried to convince me that I HAD to have this warranty. They claimed to have gotten my vehicle information from my insurance company and that I was going to lose coverage if I didn't purchase an extended warranty from them. I told them I didn't want it and that my son had no right to purchase coverage for my car. They cancelled the transaction only after discovering that my vehicle had too many miles for the product they sold my son. Then they tried to get me to buy another using the same scare tactics. I didn't give in and called my insurance company after. My auto insurance company assured me that they had no affiliation with National Auto Division and that they did not release customer information to other parties. Nat'l Auto Division most likely got my info from public databases with vehicle registration. Even so, my son is not listed as a registered vehicle owner, only as a driver. Also the mileage info they had was from when I bought the car, not what my current mileage is. I have registered a complaint with my state's AG although unless enough people make the same complaint they cannot take legal action. I have no legal recourse since they refunded the money. BEWARE this company, they use unethical sales practices. Their statment regarding my insurance company was blatently false. |
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| I'm dealing with this right now. I tried calling them but got the runaround. The first time I got Dante Christianson. I should have hung up the phone when my 23 year old daughter handed me the phone and said it was the warranty people.He said he was from Kia but I had taken some pain medication and had chemo earlier that day. I just wanted to get them off the phone because they keep calling. I gave him the card information and he said if I didn't want it all I had to do was call and cancel. I tried that it didn't work. Hours later I had a mishap with my car and found out that my odometer was off . I sent multiple emails and left multiple messages. I was contacted by email saying that they were cancelling the policy and refunding my money. When I do get my money ill change my number and get a different debit card. Beware of these people they use unethical sales tactics with you but when you stand up to them to get cancellations and refunds they don't like it. |
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