myfico.com Fair Isaac Corporation scam, fraud, beware, scam, fake Internet, Minnesota

13th of Nov, 2011 by User273794

On November 2, 2011 I signed up for the free trial membership with myfico.com expiring November 13, 2011. I emailed customer service on November 11 requesting that my subscription be cancelled, however on November 13, 2011 I received an email that my subscription had been renewed. I called and spoke with a rep who told me that they didn't get my email and that I cannot cancel the subscription now, and since the subscription has been renewed that I will be charge 3 months membership. I asked to speak with a Manager. He transferred me to a rep called Pam (said her employee ID #4289), I explained to her my problem and she said the same thing, that my subscription HAVE to be paid for 3 months. I asked to speak to someone in higher authority and she said that this is their policy and they cannot cancel the subscription now. I asked for a mailing address to send them a compliant and they said that they cannot give out mailing addresses. I check the website and there is no location/address noted on there. I then called again and this time spoke with a rep called Rodoekas employee #115039; He said that they don't have mailing address and can only be contacted via email or phone. I couldn't get an address listed for the this phone number. A few minutes after I hang up the phone I received an email "Your myFICO® order for myFICO Score Watch - Monthly has been scheduled for cancellation on 02/7/2012. After the cancellation date you will no longer be charged for this product. Thank you, myFICO® Customer Support. This company is a scam! I need to cancel the subscription and get my money refunded on my credit card. Beware they are big scams and will charge your card and refuse to cancel when you you request.

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