I then was told I could replace the phone. I said I am not paying for another phone already. Finally I was told I didn't have to pay. I could go to a corporate store and they will either fix phone or replace it there at the store.

I go to store and they say they don't do repairs and they can't replace it either. I would have to pay for one.

After many more calls and all, I ended up paying $81.00. Only because I was told I would get credit on my acct for the cost of the phone.

Well first i got $10.00 service credit. THen they did put a $50.00 equipment credit. When I asked about the other $31.00 credit for the phone, they said we can't put that much credit on acct at once and I should call back a few days before next bill is due and they would apply it then. I spoke to someone named Angie in cancellations.

I asked her to be sure to notate account so I would have no problems when I called.

SO I called in and now a supervisor who was rude and kept talking over me, says there is no notations about adding the other $31.00 and that she can't put it on at all.

I have been jacked around with this company since day one. I need my phone for medical reasons per my dr. I have never in my life experienced such horrible customer service. I am filing with the BBB and the attorney generals office as well.

Soon as I can afford it I am switching companies. Unfortunatly I am unemployed at the time and can't afford anything else right now.

I DO NOT RECOMMEND THIS COMPANY TO ANYONE. I did customer service for AT&T and we never treated customers like I have been treated by Cricket.