mycubanstore.com

mycubanstore.com Refused a refund by switching the returned merchandise for damaged wares. Internet, Florida

3rd of Dec, 2010 by User267298

I ordered a shirt from mycubanstore.com, at $54.19 including shipping. When it arrived I noticed that the tag was not attached to the shirt but was in the pocket. I tried the shirt on and decided that I needed a larger size. I immediately refolded the shirt and placed it back in the packaging in the same condition that it arrived. I did not wash, iron, or otherwise alter the shirt.

I liked the style and material of the shirt and so I ordered four more shirts while the return was in transit. When mycubanstore.com received the shirt for exchange they refused claiming that the shirt had been washed and was therefore un-returnable. I agreed to keep the shirt if they would send it back. The shirt they sent back was not the shirt I sent to mycubanstore.com. The shirt they sent back was faded around the collar and had a different tag which was attached to the shirt.

I again returned this shirt and requested that my money be refunded. Mycubanstore.com has not refunded my money and they charged an additional $6.09 to my debit card account. Meanwhile, since they had duped me on the exchange I refused to accept the shipment of the additional shirts I ordered at $192.00. Since the package was returned intact they had no choice but to refund money for this shipment. However, they withheld $29.84. All in all I am out $83.93 and they have all the merchandise back in the original condition.

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Comments

4932 days ago by Mycubanstore.com

MyCubanStore.com offers the best policy in the industry we offer a 365 days returns policy. We are the top rated store for buying guayabera shirts, Cuban shirt and many other items. We pride ourselves of been helpful to our customers and take customer service seriously. We understand however we will not satisfy anyone specially customers who want to change the rules to their advantage. We are constantly exchanging and issuing refund for customers who follow the rules they agree on by ordering with us.