My Alarm Center

My Alarm Center would not cancel contract even though we sent letter Media, Pennsylvania

18th of Aug, 2011 by User710247

Our contract with My Alarm Center was coming due at the end of July. When I called to tell them we were not re-signing after July, the customer service agent told me we had to send in a letter verifying that we wanted to cancel. Understanding this to be a safety measure, I agreed. My wife sent them a letter after making our final payment for June and July. Lo and behold, we receive a notice in the mail that our August payment was overdue. When I called to inquire, I was put in touch with an individual in "customer care." It was then I was informed that, according to our contract, they had to receive notice by July 10. This was NOT explained to me by the person I talked to on the phone initially. While I understand about keeping the terms of an agreement, holding a customer to the letter of the law instead of the spirit of the agreement is ludicrous; ESPECIALLY after I had already talked to "customer service" and NONE of this was explained to me at that time! Needless to say, My Alarm Center now has an angry customer on their hands and I will do whatever I can to destroy their reputation and they will NOT get another dime from me.

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Comments

4836 days ago by My Alarm Center

User710247 – This is an official response from My Alarm Center. We apologize for your frustration and hope we can keep you as a loyal customer. As you clearly understand, we require written notice of intent to cancel 30 days prior to the termination date. This is an industry-wide practice put in place to protect our customers from fraudulent termination of services.

At My Alarm Center we try to be very understanding of different circumstances and maintain a high level of customer satisfaction. We invite you to contact our Customer Care Supervisor at 866 484 4800 ext 8152 so that we can quickly resolve your specific issue.

Again, we are very sorry for any inconvenience. At My Alarm Center, your security is our priority. We appreciate your business and hope to serve you in the future.