MORNING, I WANT TO START OFF SAYING I HAVE BEEN A CUSTOMER OF THE CINCINNATI OHIO COLERAIN OFFICE FO

26th of May, 2010 by User136234

MORNING, I WANT TO START OFF SAYING I HAVE BEEN A CUSTOMER OF THE CINCINNATI OHIO COLERAIN OFFICE FOR SOME TIME. THIS IS THE FIRST TIME I HAVE HAD ANY PROBLEMS AS YOU CAN LOOK UP MY HISTORY AND SEE NO P ROBLEMS HAS ARAISED. PLEASE LET ME TELL YOU MY STORY: I HAD BROUGHT SOME JEWELRY INTO THE 7671 COLERAIN AVE CINCINNATI OH 45239 513-522-3900 TO ASK FOR A POND BUT THAT I WOULD PICK THEM BACK UP. I STARTED CALLING IN DECEMBER AS I HAD REPLACED MY TICKET AND WASN’T SURE WHEN I HAD TO RECEIVE MY MERCHANDISE BACK. THIS JEWELRY IS VERY IMPORTANT TO ME AND WAS TO BE MY DAUGHTER’S AS WELL AS MY GRANDDAUGHTER’S WHEN I PASSED ON. I TOOK THE LOAN OUT DUE TO MY SON AND SON IN LAW BEING OUT OF WORK WITH EIGHT CHILDREN BETWEEN THE TWO HOUSEHOLD. MY EXPERIENCE HAS BEEN THE WORSE SINCE I HAVE BEEN DEALING WITH YOUR COMPANY. WHEN I WENT IN THE EMPLOYEE STAYED ON HER PERSONAL CELL PHONE MAKING PLANS THE WHOLE TIME WHILE SHE WAITED ON ME. I SHOULD OF KNOW THEN THAT PROBLEMS WOULD HAPPEN IN THE FUTURE. EVER TIME I CALLED I WAS TOLD THEY WERE VERY BUSY AND TO HOLD. I WOULD BE ON HOLD UP TO AN HOUR WITH NO ONE COMING BACK ON THE PHONE AND THEN BEING DISCONNECTED. IT WAS JUST AS BAD TO GO IN AND TRY TO FIND OUT ANY INFORMATION. I WAS IN THERE AROUND 2 HOURS AND STILL RECEIVE NO RESOLUTION. MY TICKET NUMBER 179837 WHICH INCLUDED THE FOLLOWING ITEMS: WED BAN 10 K/APPRX 2.2 GEM MODERN STYLE/2 LDS FASHION RING Y/G 10 KT APPRX 206 GRM 20 RND SHP DIA-TEST POS STN@ 1 PTS E 3 LDS FASHION RING Y/G 10 KT APPRX 3.90 GRM 15 RND SHP DIA TEST POS STN @1 PTS EA 4LDS FASHION RING Y/G 10 KT APPRX 1.28 GRM APPL# BENT 1 RND SHP DIA-TEST POS STN@ .5 PTS EA 5 ENGMENT RING Y/G 10 KT APRX 1 GRM MODERN STYLE 1 RND SHP DIA-TEST POS STN @ 1 PTS EA WHEN I FINALLY WAS ABLE TO REACH SOMEONE I WAS TOLD THAT MY ITEMS WAS SHIPPED TO THEIR JEWLRY AREA THAT THE LOAN WAS UP ON JANUARY 25 AND MY STUFF WAS TAKEN OFF ON JANUARY 27. NO LETTER OR NOTIFICATION WAS EVERY SENT TO ME EVEN THOUGH THEY SAID THEY DID. IF I WOULD OF RECEIVED THE LETTER I WOULD HAVE BEEN IN THEIR OFFICE. NOW MY STUFF IS GONE AND I AM OUT SOMETHING THAT CAN NOT BE REPLACED. I HAVE HAD THESE RINGS AROUND 25 YEARS AND WAS VERY IMPORTANT TO ME. I CALLED TRYING TO GET THE CORPORATE NUMBER TO TRY AND RESOLVE THIS ISSUE AND WAS PUT ON HOLD FOR A VERY LONG TIME WITH EMPLOYEE COMING BACK ON THE PHONE STATING THEY COULDN’T FIND THE NUMBER. I FINALLY CALLED ANOTHER STORE WHILE I WAS ON HOLD AND WAS GIVEN THE NAME CHRIS AT 1-317-258-0610 SAYING IT WAS CORPORATE. I FOUND OUT FROM ANOTHER STORE THAT THIS WAS SOME KIND OF MARKET DIRECTOR OR SUCH. I SPOKE TO HIM 2 DAYS AGO AND HE SAID HE WOULD GET BACK WITH ME WITH NO RESPONSE. I HAV NEVER SEEN YOUR STORE WITH SUCH RUDE PEOPLE IN ALL THE TIME I HAVE BEEN DEALING WITH YOU. NEW PEOPLE WERE WORKING AT THE STORE AND I SAID NOW I KNOW WHAT THE PROBLEM IS. HE STARTED DON’T BAD MOUTH ME I WON’T PUT UP WITH IT. I AM SORRY BUT I DIDN’T BAD MOUTH HIM AND DEALING WITH HIM WAS VERY UNPLEASENT FROM THE FIRST TIME HE PICKED UP THE PHONE. BOTTOM LINE I WANT MY JEWELRY BACK THAT SHOULD NEVER BEEN TAKEN IN THE FIRST PLACE. I KNOW THE VALUE OF GOLD NOW DAYS AND THIS MAKES ME FEEL THEY REMOVED IT WITHOUT CONTACTING ME FOR THE PROFFIT. ALL I WANT IS MY STUFF BACK THAT WAS MISHANLED AND TAKEN BEFORE CONTACTING ME. MY MOM IS VERY SICK, I WORK ALL DAY AND THEN GO OVER TO HER HOUSE UNTIL 9:00 OR 10:00 AT NIGHT. YOUR EMPLOYEE THINKS THAT I SHOULD OF STOOD IN YOUR STORE UNTIL THEY WAITED ON ME. I CAN’T TAKE A CHANCE OF SOMETHING HAPPENING TO MOM JUST BECAUSE THEY CAN’T HANDLE A BUSY DAY. MY DAY IS BUSY EVERYDAY, EVERY MINUTE, EVERY HOUR AND I FIND TIME TO DEAL WITH MY TAXPAYER’S WITHOUT MISUSING MY JOB. I AM SORRY THAT I HAD TO GO TO THIS LENGTH, I WANTED TO WRITE TO YOU TO GIVE YOU A CHANCE TO RESOLVE THIS ISSUE BEFORE I TAKE ANY FURTHER OUTSIDE YOUR COMPANY. PLEASE CONTACT ME ONCE YOU HAVE REVIEWED MY EMAIL TO LET ME KNOW YOU HAVE RECEIVED AND A TIME FRAME OF HOW LONG IT WILL TAKE TO COMPLETE YOUR INVESTAGATION. AT THIS POINT YOUR STORE HAS A VERY BAD REPUTATION AND IT NEVER HAD THAT BEFORE. THE EMPLOYEES BEFORE WAS VERY HELPFUL AND MADE SURE YOUR QUESTIONS WAS ANSWERED. THE AIR IN THE STORE RIGHT NOW IS VERY UNCARING AND DISREPECTFUL. I KNOW YOU DON’T WANT THAT REPUTATION TO GET ANY WORSE. THANK YOU IN ADVANCE FOR ANY HELP YOU CAN GIVE ME IN THIS MATTER TO RESOLVE MY VERY IMPORTANT JEWLRY MYSTERY. PLEASE FEEL FREE TO CONTACT ME AT THE EMAIL, THE NUMBER BELOW OR MY CELL NUMBER 513-295-3262. VERY DISAPPOINTED CUSTOMER, DIANNA L BREITFELDER LARGE CORP 859-669-4982 PHONE 859-669-5018 FAX EMAIL ADDRESS: [email protected]

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