Microsoft

Microsoft xbox live taking money off card even if you are not the one getting products Internet

20th of Apr, 2011 by User941355

I am complaining because microsoft has taken money off my account for something that was not received. They told me it was because some game was ordered for microsoft points, yet we don't have it. Go figure. Plus they charged me another 10.00 for some off the wall stuff. I am really dissappointed in this company and I would not recommend anyone using their card, be it a credit , debit, or prepaid card. I feel they owe me 40.00 because of the stuff that we did not order, yet we were billed for it. Thanks microsoft... I really used to think your company was A1, but you have changed my mind. Then, you take a dollar off an account for who knows why, and I sure don't understand that one. I guess thats why you are rich, because of all the money youve ripped off from people

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3960 days ago by Mvogt6956

I had same thing happen to me. I have been charged three different times and every representative I spoke with had a different scenario to what happened, and why I was charged. I spoke with a supervisor today who told me I was never charged, he can't see them on his end, and i should take it up with my bank. When i proceeded to ask for the corporate phone number, he hung up on me and told me to have a nice day. What a unprofessional way to handle a customer situation!

3959 days ago by Gianachae

Please call your credit card company and see what you can do. They will tell you to submit a letter of dispute, which is to tell them what your story is clearly and concise and then the attempts to resolve and the company's reponse to your request. They may need to close your card and reissue another number since they may try to charge again, but that's up to your card company. You may get all or part back depending on the timeframe. You usually have 60-90 days to dispute. Good Luck, hope this helps.