Mesa Distributors Inc SWF Mesa Defective Machine, Doesn't Work, $40,000 Wasted- Repeated Service Calls/Parts Replaced, MESA Refuses to Take it Back De

21st of Oct, 2012 by User530164

I leased a spangle motif machine from MESA Distributors last year. We created some designs with the software and then showed them at the MAGIC apparel show in mid-February 2012. A few weeks after the show, we got our first order, for some sequin transfers. We tried to produce the order and couldn't get the machine to work. We started calling for repairs, and the technician came out, got the machine to run, and left. This cycle has been repeated several times. He will replace a part, and get it running, but soon again, something goes wrong and the machine stops. I want out of my lease and a refund of monies paid. MESA refuses to take their machine back. The technician even told us on one of his many visits: "These machines are known to have these issues". The design of the machine is defective and MESA refuses to take it back, even to trade for another machine they sell. We are now going to be forced to sue them to get out of the lease payments and get this $40,000 hunk of junk out of our building. After being contacted by our lawyer last week, Terry Davis, general manager, wants a chance to get the machine running. I'll call tomorrow and have the technician come out yet again, and demand that he stays for 8 hours to make sure it can run even for one full day so we can ship the ONE order that our customer has been waiting SIX MONTHS for because we haven't been able to run the machine long enough before it breaks down again. I intend to sue Mesa and get out of this very expensive lease and get this defective machine out of here. Do your research before you do business with MESA Distributors. There are many complaints about their customer service and machine support posted in online forums.

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