Maaco of

Maaco of the North Palm Beaches Maaco Collision & Auto Painting Presidential

20th of Feb, 2011 by User960288

This is a case of not getting what I paid for, and Maaco franchise owner Dave Stefan has not responded to my written notice or phone calls. I copied, emailed and called the corporate Maaco franchising office in King of Prussia, PA. Customer service representative Ryan Boyle called me in response to my email, and left a voicemail message. I called him twice afterwards, and finally had to call through the main telephone number to get him in person. Ryan told me he had called Dave, who said he would call me when he had time. Dave does not have a busy shop. He never called me. It appears that Maaco franchisees are not impressed by the corporate customer service department. Per the Maaco web site, the Presidential is described as "Durability Plus Catalyzed Enamel. We paint the exterior with a material that is more resistant to environmental chemicals, weather extremes and tough road conditions. Enhanced performance with great value." Dave gave me the "special" price of $514 for this paint job deal for my 2002 black Honda Accord. The day after I picked my car up, I parked it in a large parking lot with no trees. The birds bombed it anyhow. I washed the bird doo off only to find silver-ish stains. Dave told me he would compound the paint down for another $150. I told him I would have to schedule the return trip with PTO hours. Then it rained and I drove through puddles. When I washed and wiped the car off, there were more stains, though not as extreme as what the birds did. Given the description of the "Presidential", it did not seem right, so I took the car to 2 other paint & body shops. They asked if Dave gave me instructions on how to care for my new paint job (no). They both said that the stains should not have happened. In other words, there was a very good chance that Dave did not use the combination paint/enamel advertised, but whatever cheap paint he had. His "special" paint job lasted 1 day. Maaco francisee Dave Stefan obviously does not want to fix the problem as he is not responding, thereby avoiding the issue and delaying a resolution. At this point I do not trust him or Maaco and just want my money back. I told him I would post a report to Ripoff Report and send copies to local car rental agencies, auto insurance agencies, and used car dealers. Dave Stefan is evidently not impressed. Maaco corporate officers Kenneth Walker, CEO, and David Lapps, President need to hold their franchisees accountable for the quality of their work and customer service.

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