| Lynnhaven Kia |
| Lynnhaven Kia Southern Kia - Lynnhaven Company failed to remediate a mickey mouse repair they denied they ever did on the Heater Blower Motor. Virgin |
| 12th of Jan, 2011 by User568394 |
| Before my wife and kids droveour 2006 Kia Sportage that we bought in 2007 with 3500 miles on it (it had been a demo) 2000 miles to Kansas City and back we brought it in to get checked out because the blower motor was acting up on the Heater / Defrost. I noticed the wires leading into the blower were brownish looking (burnt). They checked it out and said it was fine. So needless to say halfwayto Kansas Citythe blower motor stopped working.Obviously driving almost 2000 without heat or defrost is dangerous and uncomfortable. When they got back Ilooked at the blower motor and tookoff the electrical tape and what I found wasthe two wires leading from the motor were discolored as if burnt and the yellow wire had a smaller gage wirewrapped around it no clamp or wire nut or anything just wrapped around an area that had been stripped from the main wire going into the blower motor. Like I saidit was a demo and I think they must have had an issue and they Mickey moused it before they sold it to me. I went into the dealership and spoke with the Kia Service Manager. He looked at it and said it was a "Bypass" and it was normal. I asked if there is usually some type of connector used and he said yes. We went to look at the service history and there was no record of it being done. There was the record of them saying that there was no problem with the blower motor.He started getting an attitude as soon as I asked if they would repair it because obviously it was a hack job and they were the only place I had brought it to. He looked me dead in the eye and saidYou must have taken it somewhere else and you are lying....." The only other places the car has been besides there is Jiffy Lube for oil and Treadquarters for tires. I have opted not to get anything done but oil changes and tire rotation because every time they look at the car it is around $800-$1000 for the recommended maintenance. I immediately asked to speak to his boss Sam Vanderslice who is the service director and he looked at it and had the same "You're lying and you must have brought it somewhere else" comment. At this time I asked to speak to the General Manager Juan Lewis who of course was away.Before I leftI told Sam Vanderslice I was going to call Kia Corporate to which he said "I do not care." I left with Juan Lewis' number and the Kia CA number. Since then I have left messages with Juan Lewisand Sam Vanderslice who haveyet to returnmy calls. I contacted Kia and supposedly they talked to the Area Director of the region that this dealership falls into. I was told by Kia Consumer Services that there was nothing they could do they had talked to the dealer and that it was what it was... Ridiculous! Instead of repairing an obvious mistake on their part they have lost a customer. |
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