Lean Spa

Lean Spa Lean Spa, LLC Supervisor Lauren Walker will not refund any money after sending an email within my time frame to cancel Internet

20th of Apr, 2011 by User369307

I oreder supplements on April 14, it took one week to get them and they came in seperate shipments. I took them one day and got very sick. I sent an email the next day stating do not send anymore shipments,cancel my account, I want to return the items. I got a response stating they got the email and would get back to me. I got another email a few days later saying they had an overwhelming response and if I needed immediate assisantance to call. I called and got no answer. I tried today and they finally answered. A girl named Anna got on the phone. I told her it was going to cost me just as much to return the items so I was going to keep the items and pay the shipping I was told it would cost and no other charges would occur if cancelled . Plus no other shipments would occur. She said I was past my 14 days and I now had to return the items. I told her it took one week to get them, it took almost one week to get ahold of them and it wasnt fair. I asked for the supervisor, I had to argue with her for atleast 3 minutes just to get that far. Then a Laruen Walker came on the line and said it was all in the terms that I had 14 days to cancel and I was not to get ahold of them through email. I told her it says on the enclosed papers if I needed help to email,she said I had to call them direct and if I dispute the charges my credit card co would not refund me and I had to return this to get to 160.00 back from my credit card. So I feel like they are dishonest. It took me the 14 days to get the product and get ahold of them, I am being punished for this. I am very unhappy and I really wish I had of looked them up before spending anything with them. Now I have to wait two weeks to get my money back once they get the items back. I am definately getting a signed reciept on this! Their product made me really sick. I took one days worth of product. It took me three days to feel better from it.

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