Lazy Boy

Lazy Boy Recliner Arlington, Texas

22nd of Nov, 2010 by User953535

I purchased a very expensive Lazy Boy recliner 2.5 yrs ago. The recliner had a lifetime warranty on the frame. The frame is falling apart and the recliner is no longer usable. Additionally the reclining mechanism doesn't work properly and the material is showing a lot more wear that it should at this point. Basically it's just a very poorly constructed product. When I requested Lazy Boy to honor their warranty they wanted to bill me about 50% of its cost just to come and look at it and for the probable cost of labor to repair it. The parts are free - what a joke. When I purchased the recliner they bragged about the quality of a Lazy Boy, how long it would last, and how they honored their warranty. Now all I get from the store I purchased it from and from the main company is the runaround.
I don't expect a chair to last forever but 2.5 years is unacceptable for an $800+ chair that is advertised as a high quality product. This is the second very poor quality recliner I have purchased from Lazy Boy (Arlington store) in recent years. It is also the second trashy product from Lazy Boy that I have purchased. After 40+ years of owning Lazy Boy recliners I have purchased my last. The Lazy Boy trademark no longer stands for quality. It stands for trash with a warranty that has no meaning. I cannot and will not recommend that anyone waste their money on a Lazy Boy recliner. As a matter of fact, I will go out of my way to spread the word about the quality and response to the problem I have gotten from Lazy Boy
I phoned the main company and received absolutely no customer satisfaction. I thought I was on one of those TV commercials where the purchaser has been transferred to the complaint department in some third world country.

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