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| Lakeland Mills Lakeland Mills Log Furniture Cracked Up JUNK! Ripped Me off $300 and HORRIBLE HORRIBLE Customer Service Now Threats posted to my online |
| 10th of Oct, 2011 by User813990 |
OK This is scary now. Let me begin by saying I spent over $700 on four different pieces of Lakeland Mills Log Furniture. All but on e piece was either missing a piece a screw or had a broken piece. So that's 3 out of 4. There was an orange card saying to PLEASE not return to the store call the 800 number for missing parts. So did. My glider had a slat which had a knot hole that snapped the slat in half. So they sent me a board in a box. Wrong board wrong size wrong color. Some of the cracks are beyond what is described and one of the boards on the back was commpletely notched out and unuable I called the number you know from that little orage card that says PLEASE DONT RETURN IT TO THE STORE and Anyway I Finally got the board I was missing and it was different then what I received or what I needed. The funny thing is my replacement board was all nice and smooth and sanded and my glider kit was rough and looked like it jsut come off the saw. A noticable difference. So in other words now my thing is gonna look patched up. or do I get to sand down the other 18 boards to match?? . There solution: take it apart buy a box and return it... RIDICULOUS! This company has ZERO quality control. If they had any sort of inspector then they wouldn't send out the pile of cracked and knotted up boards in a box and basically tell you to build it yourself.. And Bob who says he is the president of the company was ZERO help either. Save your money buy something else. Because if something does go wrong they will move heaven and earth to SAVE THEM TIME AND MONEY They could care less about the customer! How am I suppose to disassemble this and return it? What is my time worth? They have no quality control and then when you try and get it replaced they act as if your trying to get something for nothing. Also the scraps of wood has lots of splinters and I would not let a child anywhere near it.
Bi Product of the Log Home Industry = SCRAPS! As I said I had ordered two chairs, an end table and a glider. The chairs I bought from Amazon and bought the Glider and end table from Meijer.com The glider is basically a pile of boards in a box and some directions with some wood screws.. And of all it was most damaged. IT had knot holes and one of the slats was cracked in half. So I went online as most customers with a bad experience do and I wrote a bad review. I mean that is what reviews are their for right?? This is where it turns from a bad product experience to customer stalking. YES! after In initially gave it a bad review an employee of Lakeland Mills or someone pretending to be an employee of Lakeland MIlls responded to the review and basically said I was a fat dumb redneck. They then proceeded to comment on every single review I had ever written on any product here. Someone was really upset I had given this bad review. And it was not someone who had bought a chair. I called Amazon and Amazon did nothing. I also started receiving hang up calls at all times of the day and night. To this day the comments remain coming form someone who calls themselves Jason. I called and let :Bob" know someone from his company was doing this to me and that i was receiving hang up calls in the night and he had no response. This suggests to me that Bob knew all about it. Keep in mind, I still have a broke product, and no resolution. And now even writing this, I am scared because bad business is bad business BUT a boat load of crazy is completely something else! Enjoy my money because you wont get anymore of it and sending out the junk your sending out you wont stay in business long ALSO note many of the good reviews of these products are from the early 2000's not lately. I suspect somehting has changed recently as newer reviews dont have the good experience earlier ones do! And if anything were to happen to me I hope someone will verify the whereabouts of Lakeland Mills employees because I think they might get some special incentive to terrorize their disgruntled customers! I make light of it but in all honesty it really does creep me out a company would go this far over a $300 glider. I M just a guy trying to get what I paid for in the first place a a quality non patched up non cracked up piece of outdoor furniture. |
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Copied and pasted from Amazon. This scam alert sounds like a scam post in itself. You be the judge.
Jason says:
As I have a bit of insight let me share "the rest of the story"
1st. ["A Bi product of the log cabin industry" yeah in other words, scraps.. ] actually what is used is the tops of the trees that are too small to be used in building a log cabin. Instead of having thousands of tree tops laying around prohibiting growth of new trees, creating fire hazards, etc they are purchased and used for log furniture. Not a new concept by any means as this is done by hundreds if not thousands of log furniture manufacturers.
My question to you is: Do you not eat hamburger because it is a scrap of a steak?
2nd. You called in saying you had a knot that came out of a back slat board. Knots come out of boards, definitely not a safety issue, you just don't like the way it looks. So as Lakeland is customer focused (they aim to please) so it was asked which board you needed. Through all your cussing on the phone Lakeland tried to determine which back slat/board you needed. You sent no picture to help. I am personally amazed the person stayed on the phone with you through all of the verbal abuse.
3rd. [Some of the cracks are beyond what is described] A simple internet search will show checking and cracking in logs. Completely normal.
4th. You called in again cussing and swearing saying you had received the board and you didn't like it because it didn't look like the others. How did it not look like the others? Where is the picture? Now here is where it gets interesting. Bob offered you a COMPLETE REPLACEMENT BACK... for no charge!... Wow pretty nice and way above the level of customer service most places give... but wait...you went beyond livid. Just went off on him cussing and swearing even more about how ridiculous that was, that you should be paid to take apart the glider and replace the back.
Now my question to you is: Are you serious? Lakeland replaced the back slat that was not a safety issue, you just didn't like the look of it without the knot. You didn't like the new back slat that was sent. So they offer to send a whole new back and you get more upset?
5th. [take it apart buy a box and return it...] why couldn't you return the slat in the same box it was returned in?
6th. [How am I suppose to disassemble this and return it?] There is a product out called a screwdriver. Philips head screwdriver to be more exact. These devices have a specially created head that fits into the slots of the screw head and when rotated counter clockwise the screw comes out. Unscrew the 4 screws and the board comes off.
7th. [when you try and get it replaced they act as if your trying to get something for nothing.] You wanted to be paid to replace a back slat that did not have to be replaced, but was replaced free of charge to ensure your satisfaction. I'll leave my comment here blank, I'm sure it is the same as what everyone else is thinking.
C. Hobbs says:
Junk. ANd you see as I said they move heaven and earth if something goes wrong and it did. You wanna know the difference I paid $300 for junk. I Put it together. Now BECAUSE YOU HAVE ZERO QUALITY CONTROL the knot makes a hole in the slat and if that slat snaps because it is halfway gone from the knot that fell out it is a safety concern. As far as me doing your maintenance on your product. I agree as a consumer to assemble it.. One time. not over and over and I happen to be disabled so should I compromise my health doing again work on something I just paid good money for. And if am sent a ne back you realize all this stuff crews together. So aking apart putting it back together again weakens the wood, design screws etc. It s not made to be taken apart and reasssembled. When you offer a warranty, it is just that a warranty on workmanship and materials. No where in a warranty does it state I as a consumer have to do maintenance on the furniture when it fails. THATS YOUR JOB, so now you can just send a technician with a board and a screw driver, unless of course your refusing to accomodate my disability...
Jason says:
[the knot makes a hole in the slat and if that slat snaps because it is halfway gone from the knot that fell out it is a safety concern] If you were to sit on it maybe. Leaning on a back slat that has multiple slats supporting the weight... there is just no way the back slat would snap.
[When you offer a warranty, it is just that a warranty on workmanship and materials. No where in a warranty does it state I as a consumer have to do maintenance on the furniture when it fails.] You mean this warranty here? "Should for other reasons, our cedar log furniture products fail to live up their consumer warranty, Lakeland Mills will provide any necessary components, free of charge, to repair a nonfunctional unit for the end user."
It states that Lakeland Mills will provide any necessary components, free of charge, to repair a nonfunctional unit.
[It s not made to be taken apart and reasssembled.] Interesting to know that you are more of an expert on this product than the manufacturer. That is rare to find these days. Unfortunately I will have to disagree with your statement. It is made sturdily enough so that it can be taken apart and moved. Lakeland makes their log furniture so that it will last for years. It is made so that it can be unassembled and moved to another home if the customer moves.
[I happen to be disabled so should I compromise my health doing again work on something I just paid good money for... ] I am sorry you are disabled. It obviously was not life threatening or dangerous to assemble the rocking chairs and glider you received. While assembly is super easy as the furniture is partially assembled already, it is a bit more involved than just 4 screws for those products.
[unless of course your refusing to accomodate my disability...] In my personal opinion (not business opinion), Lakeland has been more than accomodating.
C. Hobbs says:
I think I make my point to the title of this review..
A good company would have had me sent a few key parts back and sent me a new INSPECTED glider..
A great company would have sent it assembled...
A bad company does nothing..
A terrible company stalks their dissatisfied customers in reviews online. Reviews are for buyers of products to review thier experience.. Attacking your disatisfied customer in a review? Really???
Sending out a board that doesnt match attacking me online for a bad review THATS WHAT THEY ARE THERE FOR. Yeah really really accomodating.. Check the BBB reports on lakeland MIlls Thats waht the BB is for too and this is obvious retaliation.
Jason says:
No need to write 5 star reviews, our customers do that. I'm here to tell the whole story, as stated before.
1. A good company did send you parts. But you want a whole new glider and parts for the other glider?
2. Lakeland can send glider's assembled. You just have to pay the extra cost for freight and assembly. Shipping via freight vs Fedex/UPS is expensive. It doesn't make business sense to charge $300 more for a product that just needs some easy assembly.
3. Glad to know Lakeland did do something as well as offer to do more but you turned it down.
4. Telling only half a story, you really think this is fair for anyone to do? I don't see the attack, I see the telling of a whole story.
You had a superficial problem that was tried to be taken care of through your threats and swearing over the phone. You sent no picture for proof of replacement. One was sent in good faith. Then other parts were offered in good faith. Still no picture for proof that there was even a problem. You turned down all of the good service that was given and offered. |
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