Litvin Law Firm, P.C. Verified REVIEW: Customer Satisfaction Commitment: Litvin Law Firm committed to customer satisfaction, Litvin Law Firm, P.C. rep

10th of Sep, 2012 by User190918

Ripoff Report Verifiedв„ў REVIEW: EDitorвЂ™s UPDATE: Positive rating and recognition has been given to for its commitment to excellence in customer service. ..Most of the information provided in this report is based on comments made by Gennady Litvin and his staff during an on-site inspection held by a third party verification company with no biases toward Litvin Law Firm.. . Ripoff ReportвЂ™s discussions with Litvin Law Firm, P.C. have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Litvin Law Firm, P.C. listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services. Litvin Law Firm, P.C.вЂ™s principal, Mr. Gennady Litvin, has informed us that his personal philosophy is that his clients are a precious resource. As a successful businessman, Mr. Litvin feels it is critical to listen to his clients and respond properly. By always putting his customers first, Mr. Litvins hopes to maintain Litvin Law Firm, P.C. as a successful enterprise both now and for many years to come. Ripoff Report Verifiedв„ў .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business.. вЂќ It has always been my belief that our clients are our bosses. If they donвЂ™t like us, they fire us. That is why I have committed myself on this firm to providing industry leading costumer service. I have always said this and I will continue to say that no client will be left behind within our firm.вЂќ Litvin Law Firm based out of Brooklyn, NY is a full foreclosure defense firm seeking a positive resolution for their clients. To achieve this, the prospective client will first speak with a paralegal to go over the basics and determine if the firm and client is a good fit. After accepting the case, the firm would the send out a package with cease and desist forms. A line of open communication with lender to then attempt to restructure the loan for a resolution and the judicial process is then started. Litvin Law Firm does have relationships with Frontier and American Legal and they are hired by the firm to represent their members and provide legal representation directly with the law firm. The firm is currently working to improve client satisfaction through the use of their database management system. Paralegals within the firm schedule follow up calls to clients every 7 to 10 business days while upper management reviews all information and keeps in proper contact with clients. One common complaint that Litvin receives is the time frame for resolution. Each case is unique and practices to resolve complaints include reaching out to clients by Paralegals for immediate resolve. The next step would be to refer to management personnel and lastly direct contact by an attorney with client to discuss and explain processes in detail. An example of this recently has been with a client that was upset with the time it took for the process with the firm, which was ten to eleven months. The particular case was early in the process with no viable resolution in site at the time. The client complained about the process because their primary concern was to keep their home. A representative from Litvin Law Firm then fully explained the process and that each case had a unique process. Once explained, the client was fully satisfied. Since complaints on Ripoff Report, the firm has doubled the amount of personnel in the firm to be available for clients. Paralegals, attorneys and underwriters are available for each client as points of contact throughout the process of working with the firm. Internally, the firm schedules more call backs through email reminders with clients and lenders. Furthermore, there has been a more вЂњhands onвЂќ approach from supervisors. Tasks are being closely followed and use of a database with those tasks have been implemented and established for contact with the client. Litvin Law Firm works to вЂњdo whatever it takesвЂќ for their customers by directing employees to treat each client as if they are family, apologize when necessary, speak to them as they would like to be spoken to and correspond with clients while continually asking for feedback on ways to improve their level of service. The firm is a part of the Corporate Advocacy and Business Remediation Program because it gives them an avenue to make things right that was not there before. They now have the ability to reach out to individuals and try to remedy situations to fix those problems themselves. Litvin Law Firm, P.C. takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as thisвЂ¦ Ripoff Report was pleased to learn that Litvin Law Firm, P.C.вЂ™s past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction. Litvin Law Firm, P.C. recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff ReportвЂ™s Investigation Litvin Law Firm, P.C. has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience. In summary, after our investigation, which included discussions with Mr. Litvin and many of his past and current associates, Ripoff Report is convinced that Litvin Law Firm, P.C. is committed to quality delivery of services resulting in total client satisfaction. As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer .. The people at Litvin Law did just that with no issues. .. Remember.. we will all get complaints, no matter what you do in business, especially today. ===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED ===================== Litvin Law Firm What I have found wrong with Litvin Law Firm Brooklyn, New York My first response to a customer satisfaction survey : Will you please tell Litvin Law Firm to talk to me when I call them, or at least return phone calls ? It is very frustrating to me when my future is hanging in the air and I can't find what, if anything, is happening. When I have been able to actually talk to someone, after repeatedly calling at least four times, it is someone I haven't heard from before - which I suspect means it got "delegated" down the line until somebody couldn't dodge it. So from a probably incompletely informed source I wound up learning that nothing was happening. There must be something by now. I am seriously considering dropping Litvin, and talking to Chase directly. At least then I will know exactly what the situation is. A further response to the satisfaction survey (2 weeks later) : I was told a conference with Chase would occur on September 6. By 5 PM on September 7 I had received no word from Litvin with results of the conference, if it happened. At this point I dispensed with their services (I had to leave messages, of course). After noon today (September 10) I will call Chase directly and begin negoitiations on my own behalf. I will not use anything that Litvin may (or may not have) set up. To sum up, I have dispensed with Litvin Law Firm because they would not keep me informed unless harassed (by multiple phone calls to get past the switchboard) or theatened (by being dropped). And after ten months I can not see where any progress has been made. The only thing I can see is that I am further behind than when this all started. And finally, my concerns with Litvin Law Firm, and how they were addressed : My first concern was that Litvin Law Firm was taking my money and not showing any progress. My second concern was a distinct lack of information from Litvin. Both of these concerns have kept me feeling very frustrated, confused, and angry. I have addressed the first concern by dispensing with Litvin's "services", and ordering my bank to not allow Litvin to take any more money from my account. I have addressed the second concern by talking to Chase's legal group directly. Now I know that the house was actually sold a month ago, and we are one month into the redemption period already. This confirmed my fear about a serious lack of progress: why wasn't a refinance offer made before the sale? And the (deliberate?) non - communication kept this lack of progress hidden. to sum up, hiring Litvin Law Firm was not a good idea. After 10 months I have lost $6,000, I am further behind than when the mess started, and our house is now probably lost. This is NOT what should have been accomplished. I would suggest that someone with a mortgage problem should have nothing to do with Litvin Law Firm. You can do better talking to the mortgage company on your own; it will be cheaper, and less frustrating and I mean all of it,

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