| Laguna Tools |
| Laguna Tools Catherine Helshoj, Torben Helshoj, Rick Kerrigan, Steve Alvarez, Jerry Goodman, Jason Cotton shoddy company lies origin of their product |
| 27th of Apr, 2011 by User564773 |
DO NOT DO BUSINESS WITH THIS COMPANY! The machines are chinese crap and they deceive you by their website with descriptions "european style". The Customer service is run by Jason Cotton who has the worst personality traits and simply doesn't care about anyone or anything. Their service is the worst in any company in any industry that you will EVER run across. They treat their own employees like adversaries. It's completely maddening to experience this place! Catherine Helshoj is the wife of the owner Torben Helshoj and she has NO business skills, yet she runs the company. Torben is a good man but makes HUGE mistakes for allowing her to run things. She has repeatedly terminated people on whimsical excuses that she makes up, even the TOP sales reps over the years have all left. The best people no longer work there! She is a heavy bi-polar woman and is suffering from dillusions of grandeur. She has literal fits of rage. She's british. Thinks she's a diva. Just because she married a woodworker doesn't make her qualified to run the company! She has broken state & federal employer laws and she don't care. She thinks she's better than anyone else and has a monsterous ego. They all do. She has not honored agreed compensation, has failed to pay for hours worked, has completely obliterated FEDERAL contracts that dictate what price items sell for, has used attorneys to stifle customer complaints, and the list goes on and on and on. That's her way. Treat people poorly, then act as if it was the other parties doing wrong to her/them. Remember that. The sales reps there are mostly weak order takers afraid of her and feel that they can't get another job. They all complain when owners are not present but are too spineless to say anything. What a shipwreck this place is. They are slowly dying, the reason is themselves as people, terribly ignorant and they continue to let their egos in the way of allowing them to see what is so clear. And that is, things need to change, The owners need to stay home and let others run things but they can't allow that because of who they are!! You cannot win in situations like this. As a prospect for employment...if you talk with these people you will hear nothing but bullshit, the machines breakdown, and the service personnel will have to backtrack repeatedly. That is the way service is done. Sell a crappy machine with parts missing, instead of making sure it was correct in the first place! They will not treat you well. The service is a victim of Jason Cotton. He is a favorite of the owners but that guy needs to go home and stay there. He doesn't deserve a job. Anywhere. They have NO CLUE how to run a company at Laguna Tools. There is NO sales managment so the sales reps have no leadership, not a lick of income potential over the salaries so you get what you get, sapsuckers that have little choice in life but to hack it out there. Sales people are suppose to earn big money doing their jobs...not at this company, it won't happen. They spent countless hours wasted on the phone with complaints!!
Then theres the admin...again completely void of the requisite personality that should be the norm. They are again, just spending time..tick tock. If you're a customer...These machines are the same machines sold at other companies like Grizzly, only Grizzly has them cheaper and you get better service! |
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I thought you should know that I've made the decision to NOT buy a Laguna band saw. I've done a lot of research and while your saws are rated very highly, there have been many posts on blogs that indicate that your customer service is not very good. I just got through having a chat with an on-line operator and it was not a good experience. He seemed arrogant and indifferent. Your pricing is also not good. On your site you sell the 14 SUV for $1, 595 without a blade, plus about $200 shipping. No other company gouges their customers like that. A blade comes on every other saw and most companies don't charge more than about $50 for shipping. In the case of Laguna, Woodcraft sells the 14 SUV for $1, 435 with a standard 3/4" blade and no shipping charge. It seems pretty clear from the attitude of the chat operator and from your pricing practices that you are not a company that I want to be stuck doing business with in the event I need some service or customer support. I would suggest you put a little less money and energy into your marketing videos and invest in some better customer service training and recruiting of better talent. Sorry for the bad report, but I felt you should know why I'm choosing another brand. Best Regards,
Ron Ramsey |
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| I can't corroborate the comments about working for Laguna Tools, but I can tell you that they are entirely consistent with my experience with this company as a customer. Catherine Helshoj is a vicious, mean-spirited person and guys like Rick Kerrigan and Jason Cotton are either stooges or are carbon -copies of her. A simple Google search will reveal many horror stories about Laguna Tools Customer Service. I personally have been ripped-off by them and hope posts like this will save others from suffering the same experience. |
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