He returned in seven days (with his receipt) and was THEN told that he could NOT get his cash back, but could only get an INSTORE CREDIT..

The next day- (today) I called Kohls about this. They apologized and said to come BACK to the store and go to the service desk and they would give him a PAY-OUT and give him the cash. He went BACK to the store.

THIS time, he was told that he would have to wait TEN DAYS, when paid for with a check! The check had already cleared two days earlier. So- another trip for nothing!

Seems that nobody at Kohls knows what their policies are- and are constantly giving wrong information. Now I have an INSTORE CREDIT- which I will more than likely never use since I plan on NEVER shopping Kohls again!