Kingdom Management

Kingdom Management unfair billing practices and poor customer service Jacksonville , Florida

23rd of May, 2011 by User178862

Kingdom Management is the property management for my neighborhood and I was not aware of when it changed to them. My homeowner association dues for 2010 had been scheduled to be paid to the old property management company. I do not live at the property and only became aware of the property management change when I was forwarded a letter from Kingdom management stating that the account was delinquent and had 2 weeks to pay before it was sent to collections. The date when I received the letter was July 23 2010. I immediately contacted Kingdom Management and told them I needed to make the payment; they directed me to their website where I was redirected to the BB&T bank website to make the payment online. I made the payment and informed Kingdom Management of the payment made and my address change. In mid-December 2010, I received the bill for the 2011 association dues. I sent a check from my Bank of America account which was deposited by Kingdom Management and cleared my account on 12/23/2010 check 485 for $60.00. This amount covered the 2011 dues in full paid several weeks in advance of the due date. March 2, 2011 received a letter from a collection office stating that the account had been turned over to them and they requested a $368 payment. On the same day I contacted the collection company and asked for a statement and explanation, instead and while I was waiting for an account statement they recorded a lien against my property and sent me a new bill for $ 817.17. This while I was waiting on them to clarify the supposed delinquency; this practice was highly unprofessional and unfair. I contacted Kingdom management to request a statement to see when my payments had posted and why they claim I am delinquent. I was refused a statement and was told they would not speak to me and I had to deal whit collections. Collections refuse to provide a statement and want to charge me $800 in fees for a $70 bill which was paid and accepted by Kingdom Management.

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