Kelly Printing Supplies

Kelly Printing Supplies Total scam! Doesn't back customer service , Internet

18th of Apr, 2011 by User461323

I was contacted by Kelly Printing Supplies inquiring about out printing supplies ( ink cartridges), I agreed to try them, so they were going to send me 4 to try out. A couple weeks later they called to confirm the other 8 I ordered ( I didn't order any additional), I told them I didn't order any, they said they have already been shipped out. At that point I had tried the black ones and they seemed to be working fine, so I agreed on the other 8. The cartridges were working fine, up until my printer came up with this message "Wrong Ink Cartridge for printer", then all the fun started! I called the customer service number, and a the receptionist answered and informed me in a very rude voice " We don't do returns!" So I asked her to connect me with my 'sales rep' named Lee. He was very helpful up until talking about the return, he informed me that they never do cash refunds! This company is very shady, they claim that they are saving you money, however if the product was good, they would offer a refund. Do Not Do Business with this shady company!

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3961 days ago by Playtoys

I ordered a lazer printer cartridge after being "guarantee" that I would get twice as many copies from their cartridge. I was told I could try it for 30 days and if I wasn't satisfied, I would not have to pay for it. At day 28, the cartridge stopped with less than the copies we had been getting and the phone calls started. I was told the invoice was past due because it hadn't been paid within the 30 days. I told them it was not as represented and they responded they will gladly send another cartridge at no charge - Once I pay for the first one!!! DON'T THINK SO. Their products are inferior and the staff are all rude and liars. Certainly not a professional or credible business. I have filed a complaint with BBB. BEWARE - should have checked them out before I agreed to try their product.