Consumer reviews and reports on scam companies, bad products and services
kanes furniture
kanes furniture Sold me faulty sectional sofa. Broken legs and mechanics on recliner. orlando, Florida
22nd of Aug, 2011 by User225580
I bought a new sectional last year in August. One piece had the legs broken by the delivery men. It took 4 weeks for a new piece of furniture to be delivered. The rep tried to have me get it repaired and I had to fight and argue that I did not deserve to have a repaired piece of brand new furniture. I insisted on new furniture. As I was waiting for the new piece the mechanical recliner chair showed evidence of sticking. I asked for a new chair and was denied. I was very upset and just unplugged the chair and used the manual recliner only. 1 month ago my stepson plugged in the chair and tried to use it. The recliner stuck a few times and then popped open and then broke. I have used that chair MAYBE 5 times. It took 3 weeks for a tech to come out and now they are saying it will take 2 months to get the replacement part. I asked for the chair to be replaced in good faith based on my bad experience with the quality of the product. I have not used it more than 5 times. I do not want to wait 2 MONTHS for a tech to come out and replace all the mechanics on the chair. Corporate said no. Highly dissatisfied with the quality of furniture and service from the date of the initial purchase.
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