I was checking my bank account activity and discovered that not only was I charged the $63 fee in October 2010, but they had set it up for a recurring charge of $63 monthly.

I only asked for 1 simple question for that instance only, yet they deceptively set me up for continous fees. The operator stated that I had requested a subscription, but I did not. I had to agree to pay the $63 fee before my questions were answered. I have a copy of the entire transaction and a log on our chat conversation.

This really irked me because it could have gone on for quite a while if I had not questioned the charge. In my opinion, this was an underhanded way of charging unsuspecting consumers.