On November 22, 2010, my toilet again 'backed up', and I called John Moore. I explained to the person answering the phone what had happened, explaining that I did have a 2 year guarentee. The person looked it up and said that yes indeed, I did have a guarentee that covered this.

The next morning John Moore services called and scheduled a plumber to come to my home between 2-5 PM. Starting at noon, someone called from Jon Moore services 5 times (either the office or a plumber) until 4PM, always saying that "the next plumber available will be out", never saying anything about the guarentee.

At 4:45 PM (within the window) but why was I called so many times?, "David" arrived. After looking at the toilet, he said that my problem was NOT covered by the guarentee, that the guarentee only covered the toilet itself. He then proceeded to charge me another $49.00 to "unstop toilet with auger".

I WILL NEVER USE JOHN MOORE SERVICES AGAIN!!! If you do decide to use them, be sure you understand and approve their guarentee....it really is a scam!!!!!