JLB's Expertise

JLB's Expertise JL B's Expertise JLB's Expertise ripoff woman customer (took money but not order the part nor repair the refrig Raleigh, North Caroli

12th of Jan, 2011 by User332243

Our Jenn-Air refrigerator needs repair - it heats instead of cools. We found JLB Expertise (Raleigh, NC) on Angie's list and their repair guy came Nov. 17 and diagnosed the problem. He said it is from an electronic board and asked and received in advance $831 for the part and service to fix the problem. He said it would take probably 2 weeks. Now is the 4th weeks they have not come to do the repair. it turned out that they never order the part, their manager John Young admitted. He contacted me after I file complaints on Angie's List and BBB. He promised to return my money ($831, to be send a check in the mail) and provided the free labor to fix the problem and repair the reputation. In addition, the manager asked me to order the $700 part myself, while the refund is in the mail, to speed up the process. I stupidly trusted him and ordered the $700 part. The part did not repair the refrigerator and they never send the refund the manager promised to send before Christmas. Today is Jan 13, 2011.

JLB's Expertise is a ripoff and incompetent company. It will not get away from this. I am filing complaints and reports everywhere I can to warn others and seek justice.

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