JB Robinson Jewelers JB Robinson to big to care about their customers Westland, Michigan

1st of Jan, 2012 by User223040

When you purchase jewels from JB Robinson be careful because they are not going to mention that you are required to bring your diamond in every six months to be inspected and if something happens to it they wont cover it. When I went back to the store for service they we snotty, rude and acted as though they did not want to be bothered. When my jewelry was cleaned it came out looking just a bad as it did going in. They don't have a smith so in order to get your jewelry cleaned properly and polished you have to bring it to the store, have them send it out for 7 to 10 business days at least, just for that. I didn't find that out until I got so upset from repeated bad customer service and still dirty jewelry that I finally just went off and told them everything that they had done up to this point to make me so sorry for being their customer, and then she told me about getting it sent off for about two weeks at least and don't bother going during the holiday when you have time because it takes even longer. How very, very inconvenient. I think that it is done purposely to detour me from bringing my diamond in for service because they are very nice when they sold it to me but not so much when I come back for service. I wont buy anything else from them, not that they care because they have so many stores it doesn't matter if they loose me as a customer. They have Kay, Leroy's, Jared, Sterling and the list keeps going. They talked to me very rudely in person and over the phone. I have learned my lesson, I will be more careful with selecting a store and read everything cause they are not going to explain it and go over anything with the customer. The customer service rep told me it is not the sale persons job to educate the customer, its there job to sell. Maybe you can save yourself the frustration that I feel by being careful, or not going to them at all. Who ever reads this will be better off than me. Good luck

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