Cheapoair Cheapoair is a irresposible scam Internet

29th of Sep, 2011 by User732780

Avoid Cheapoair at all cost!!! Bought 2 roundtrip tickets from Singapore to Shanghai 2 months in advance. After 2 weeks of purchasing the tickets, I called the China Airline to confirm my tickets but was shocked to find out: 1. Names are in wrong order , 2. Passport numbers and expiry dates were not given to them. Airline informed me that my tickets are invalid if these information are not provided. Then I spent the next 1 month calling and chasing Cheapoair to resolve this issue. It's almost impossible to get anyone on the phone to resolve the matter not to mention the long hold they put you on the line, followed by the line being cut off. Then I tried emailing them but all I get is replies that says they will look into the matter. Nothing gets done. Towards the flight date, all my emails to the escalations department, Romulo Reynoso, were eventually ignored. Today is the departure date and my money is down the drain as a result of their mistakes. They use delay tactics to avoid taking responsibility. Such companies should not be allowed to operate. Some people have warned that Cheapoair is a scam. From my experience, it seems almost like it. This whole experience has cost me alot of time, anguish, stress and overseas call phone charges

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Comments

4829 days ago by Cheapoair

Dear Customer, the information entered onto our website when the booking was made was inputted exactly the way the person entered into our website. We do not make changes, or switch information around, we would have no reason to do so, and create such problems. It is very easy to make a mistake and we will try our best to get it resolved. We forwarded two email confirmations immediately after the booking was made, at that time we suggest that the details be reviewed for accuracy, within 24 hours if we are notifed of an error, the booking is canceled and we start over. As you mentioned, it was 2 weeks later! at that time we will contact the airline for assistance with the name modification, however, it is upto them to agree for the change, it is an airline rule, and we must adhere to it. I am very sorry for this inconvenience, and if you still require assistance, please email us your 7digit booking number to [email protected]