| On April 30, 2011, I opened a credit account with Jared, The Galleria of Jewelry located in Arlington, Texas. With the account opening, I purchased my fiancs wedding band for our July 2 wedding. I received a June 2011 statement for my account. During that time, I paid $78.79 for a $65 balance. On July 20th, 2011, I went into the Jared store located in Austin, Texas (4301 W. William Cannon Drive, Austin, Texas 78749) to have the ring re-sized. During my thirty (30) minute store visit, I was not informed that I had an outstanding balance on my account, nor was I informed that there was an incorrect mailing address within Jareds system. Both my account information and identification were used to access my Jared account to ensure I purchased the warranty for my husbands ring. The service at this location was mediocre to say the least. I was not greeted when I walked into the store as all of the employees were huddled around carrying on their own personal conversations nor was I thanked for going to the store and doing business with them. I decided at that moment I would not be returning to that location despite its close proximity to my residence. On August 1, 2011, I received a phone call at my place of employment from a Jareds customer representative asking why I had not paid my Jareds account balance for July. I informed the representative that I had not received a July statement, nor had I been informed that my statement balance was past due. The representative determined that the company had the incorrect mailing address for my account and that there would be no late fee associated with the missed payment as it was a company error. The statement amount of $65 was paid at that time. On August 14, 2011, I took my husbands ring to get resized at another Jared location (11047 Pecan Park, Cedar Park, Texas 78613) due to the poor customer service I received at the 4301 W. William Cannon Drive location. I should not have to drive over thirty (30) minutes to another store location to receive the treatment that I deserve as an account holder. I was prompted by the store representative to set up my account online for easier accessibility. On August 16, 2011, I set up my account on so that I could have my payments automatically deducted from my account. Once accessing my account, I noticed a $51.11 past due charge on my account. I immediately contacted Jareds Customer Service to dispute the charge. I was informed that there are only a set amount of days until the system recognizes that an account has not been paid. Once those days pass, a past due fee is generated. The difference between Junes overage, $13.89 went towards Julys balance of $65. Despite me paying the total balance for Julys charges ($65) and being told by Jareds representative that I would not get a late fee, I am still responsible for paying the $51.11. The $51.11 should be removed from being past due as the account is now current. That charge should have been disposed once the payment was received. Due to the poor customer service and lack of communication between the store and its customer, I no longer desire to do business with Jared or any of its affiliates. I wish to have the $51.11 late fee removed from my account. Once my account is paid off in full, I will close it as I feel my hard earned money and patronage will be appreciated elsewhere. Jared is supposed to have an excellent reputation; however, after conducting minor research on various business complaint sites, I realize that the services received are simply sub-standard in comparison to other major jewelers. I've filed a complaint with the Better Business Bureau and will be sending a letter to their Corporate office in Ohio. |
