House of Brides

House of Brides 10 days till my wedding & NO DRESSES!! Internet

2nd of May, 2011 by User655635

I ordered 7 bridesmaid dresses from House of Brides on January 11th as my wedding is May 13th. It is now May 3 and I still have no dresses!! We were told that it would be 14 weeks! However, no one now remembers telling us that! How convenient! I was told the dresses would be in the last week of April. When I called Monday, May 2 to talk to the order department I was put through to the order managers voice mail. I left not one but two voice mails for her to contact me. She never did. I then finally requested to speak with the store manager. After being told she was on a call and they could put me through to her voice mail, I said absolutely not, I would hold. After holding for 20 minutes I finally talked to the store manager who told me the dresses were suppose to arrive last week. She said an order had just come in and she was going to check it and call me back. She never called. After three hours, I called and requested to speak with the store manager, and was told that she had already left for the day. I then asked to be put through to her voice mail. I left a not so happy voice mail where I demanded she call me back the next day. The next day came (today) and House of Brides calls but it was not the store manager, it was the sales associate that helped me the day I ordered the bridesmaid dresses. The manager didn't even call me even though I had left her a voice mail demanding she do so. I explained to the sales rep that I was extremely upset and that I expected something be done, free alterations, discount on the dresses or the dresses free, but something. This is ridiculous and not acceptable. She told me she would call me back with an update, she was going to see what she could do. I never got a call back, so four hours later I called back. She told me that the store manager said this was not their fault and that they were not going to give me free alteration or anything to that matter, the dresses would be in before my wedding that is in 10 days! I then demanded to talk to a manager. I was finally put through to the order department manager. This is the person who I had previously left two voice mails for, and never called me back. She was not at all empathetic and pretty much told me this was my fault, that the dresses take 4-6 months. I was never told this! Why would I order dresses that would possibly not be in in time for my wedding??!!! I wouldn't!! I then demanded to speak with the store manager! And of course she was not available. This time she was in a meeting. I told the order department manager I had been waiting 2 days so what's another hour. Well, the sales rep came on the line and convinced me to let the store manager call me back as soon as she was out of her meeting. Three hours went by and no phone call!! So I called again!! This time I had to wait about 10 minutes or so for the store manager to pick up because she was "on a phone call behind closed doors". When I talked to her, she too had an attitude! She told me that she didn't find it necessary to call me back because I had already spoken to the other manager, even though I requested she call me back. She told me there was nothing more she could say that the other manager already didn't. She told me that this was not their fault, it was mine. I truly do NOT want a refund, but I want something done! This is not okay! I would not have ordered dresses that possibly would not be in in time for my wedding! This store needs new management as the current managers are HORRIBLE! House of Brides say that they pride themselves in customer service. Where is my customer service??? What is going to be done to make this better! All of my bridesmaid dresses need alterations! It is not okay that the dresses are not here yet, 10 days out! This is not a way to conduct business! I have made a complaint with the Better Business Bureau and have sent an email to "corporate" through the House of Brides website. All I want is an apology for what is going on and something in return for this huge inconvenience!!! When these dresses come in and we go to pick them up, you better believe I will let every person know that walks through that door that this is not a store you want to do business with! They are suppose to call me tomorrow with the tracking number of the dresses! But from their track record, I won't get the phone call!! Future brides out there BEWARE OF HOUSE OF BRIDES!!!

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